🎯 Interview: F2F – L1 and/or CI
We are looking for an experienced Application/Production Support Engineer to provide L2/L3 production support for enterprise applications supporting Global Investment Banking and Capital Markets environments.
🔹 Key Responsibilities
- Provide L2/L3 production support for front-office users
- Manage Incident, Problem & Change Management processes
- Troubleshoot application, database, and infrastructure issues
- Perform Root Cause Analysis (RCA) and improve system stability
- Coordinate releases, bug fixes, and enhancements
- Develop automation using Python or similar scripting
- Support monitoring, capacity planning, and disaster recovery activities
- Maintain runbooks, documentation, and knowledge base
- Participate in on-call and weekend release rotations
🔹 Must-Have Skills
- 7–12 years of Application/Production Support experience
- Strong L2/L3 production support experience
- Python or similar scripting/automation
- Linux/Windows and SQL
- ITIL – Incident, Problem & Change Management
- Monitoring, troubleshooting, and RCA
- Strong communication and stakeholder management skills
🔹 Nice to Have
- Salesforce production support experience
- Capital Markets / Investment Banking experience
- Geneos, AppDynamics, or Dynatrace
- Control-M / Autosys
- Jenkins, GitHub, Ansible
- AWS, Docker, or Kubernetes
- Dealogic / Capital IQ experience
