Closed listing
Production Support Engineer – Salesforce
- Toronto, ON, Canada
$40 to $45 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $40 to $45 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
We are looking for a hands-on Production Support Engineer with strong Salesforce/FSC and Capital Markets experience to support enterprise applications in a fast-paced production environment.
🔹 Key Responsibilities
- Provide production support for Salesforce, Financial Services Cloud (FSC) and Capital Markets applications.
- Troubleshoot application, database, Linux/Windows and production issues.
- Manage incidents, problems, changes, releases and deployments.
- Work closely with development teams, vendors, business users and technical stakeholders.
- Develop automation and monitoring solutions using Python, Perl or scripting.
- Write SQL queries for troubleshooting and data analysis.
- Maintain Confluence runbooks, Jira tickets and technical documentation.
- Support application monitoring, system stability, capacity planning and disaster recovery.
- Participate in rotational weekend release and production support activities.
🔹 Must Have
- Strong Production/Application Support experience.
- Hands-on Salesforce / Salesforce FSC experience.
- Experience supporting Capital Markets / Investment Banking applications.
- Strong SQL, Linux and Windows skills.
- Scripting experience with Python, Perl or Shell.
- Knowledge of ITIL Incident, Problem and Change Management.
- Strong troubleshooting, communication and stakeholder-management skills.
🔹 Nice to Have
- ITRS Geneos, AppDynamics or Dynatrace.
- Control-M, Autosys or Tidal.
- Jenkins, GitHub, Ansible, Elastic/Kibana or CI/CD.
- AWS, S3, Docker, Kubernetes, MongoDB or Java/Spring.
- Strong understanding of Capital Markets.
More about this job
Responsibilities
Provide production support for Salesforce, Financial Services Cloud, and Capital Markets applications, troubleshooting application, database, and operating system issues while managing incidents, changes, releases, and deployments. Develop automation and monitoring solutions, analyze data with SQL, maintain technical documentation, and support system stability, capacity planning, disaster recovery, and rotational weekend activities.
Requirements
The role requires strong production or application support experience, hands-on Salesforce or Financial Services Cloud experience, and experience supporting Capital Markets or Investment Banking applications. Candidates must have strong SQL, Linux, and Windows skills, scripting experience with Python, Perl, or Shell, knowledge of ITIL processes, and strong troubleshooting and communication abilities.
Skills
- Production Support
- Salesforce
- Financial Services Cloud
- Capital Markets
- SQL
- Linux
- Windows
- Python
- Perl
- Shell Scripting
- ITIL
- Incident Management
- Problem Management
- Change Management
- Troubleshooting
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Salesforce
- Financial Services Cloud
- Capital Markets
- Investment Banking
- Production Support
- Application Support
- SQL
- Linux
- Windows
- Python
- Perl
- Shell Scripting
- ITIL
- Incident Management
- Problem Management
- Change Management
- Jira
- Confluence
- ITRS Geneos
- AppDynamics
- Dynatrace
- Control-M
- Autosys
- Tidal
- Jenkins
- GitHub
- Ansible
- Elastic
- Kibana
- CI/CD