Are you passionate about building strong customer partnerships, driving profitable growth, and making an impact in the Foodservice industry? This is your chance! Join Arla Foods Canada as our Customer Business Manager (Foodservice National Accounts). This exciting role offers the opportunity to be part of a dynamic, world-class dairy manufacturing company while helping grow some of the industry's most trusted cheese brands.
As our Customer Business Manager, Ontario Foodservice, you will be responsible for developing and managing key customer relationships across foodservice distributors, regional and national chains, and further processors within Ontario. You will drive volume, revenue, and profitability through strategic customer planning, effective execution, and strong collaboration across internal teams. Working closely with customers and cross-functional partners, you will identify opportunities for growth, deliver business objectives, and strengthen Arla's position within the Foodservice channel.
About the Role
Reporting to the Director, National Foodservice Sales Customer Business Team, you will
- Develop and execute customer business plans aligned with the National Foodservice Sales strategy and Arla's overall business objectives
- Drive profitable sales growth across key product categories with foodservice distributors, regional and national chains, and further processor customers
- Build, manage, and strengthen customer relationships to identify business opportunities and ensure successful delivery of customer and company objectives
- Develop annual customer plans that support business growth, market penetration, and achievement of sales targets
- Manage pricing, rebates, trade investments, receivables, deductions, forecasting, new product launches, and product discontinuations within the assigned territory
- Oversee monthly customer costing processes for further processors, ensuring pricing accuracy and effective margin management
- Deliver accurate sales forecasting to support inventory management, service levels, and business planning objectives
- Provide regular business updates and performance reporting, including analysis of sales trends, wins, losses, and market developments
- Monitor competitive activity, market trends, and customer developments to identify risks and growth opportunities.
- Collaborate closely with Customer Service, Supply Chain, Marketing, and Finance teams to support outstanding customer experiences and operational excellence
- Ensure customer information, contacts, product recalls, and other administrative requirements are maintained accurately and consistently
Who Are You?
You are a results-oriented sales professional with a passion for the Foodservice industry and a proven track record of delivering profitable growth. You excel at building trusted customer partnerships, identifying market opportunities, and translating business strategies into successful execution plans.
You bring
- A minimum of 6 years of sales experience within the Foodservice industry working with national Foodservice accounts
- Experience working with customer pricing, profitability management, forecasting, and trade investments
- Strong commercial acumen and the ability to analyze customer performance and develop strategic plans
- Excellent communication, negotiation, and relationship-building skills
- A demonstrated ability to work independently while effectively collaborating across functions
- A growth mindset, high level of accountability, and commitment to continuous learning and development
- A University or College degree, preferably in Business Administration or a related discipline
- A valid driver's license and access to an insured vehicle
What do we offer?
The compensation range for this role is $110,000-120,000, and this posting is for a current vacancy. This reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.
At Arla, we strive to unlock the highest potential in each other while working together to create the future of dairy. We push each other to keep our cooperative at the forefront of the dairy industry, so we can create Good Growth and bring health and inspiration to the world, naturally.
We do so much more than make some of the world’s favorite dairy products. We give babies the best start in life, make the family dinner unforgettable and mornings worth getting up for. Every single one of us plays an important role and together we build and help establish our position as one of the largest dairy companies in the world.
Application and contact
Interested and qualified candidates are invited to submit their resume. Arla foods is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, colour, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation in order to participate in the recruitment process, please contact us at the email address above to provide your contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted.
While we appreciate all applications, only applicants that are legally authorized to work in Canada will be considered for this role.
Shape the Future of Dairy
Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.
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