Summary
Job Description
Our front desk concierge is the face of our client service team within our Toronto office. We are looking for someone with a composed and professional demeanor that can anticipate our clients’ needs, build long-term trusting relationships, and strive to improve client experience. Our concierge must be detail oriented, have an ability to multi-task, and prioritize the provision of exceptional service.
Schedule: Monday to Friday, 8:00 - 5:00
Work Location: Onsite in Downtown Toronto
Responsibilities
- As the primary point of contact: greet clients upon arrival, organize and manage logistics, complete specific requests
- Catering coordination: breakfast and lunch is ordered, set out, and tidied each day
- Ensure all areas of catering are clean and well maintained, including replenishment of products
- Prepare lists of orders – catering, supplies, products
- Maintain boardrooms: set-up, connect, and troubleshoot boardroom videoconference technology, ensure supplies are stocked and refilled, reset the rooms for new matters
- Execute on administrative duties as assigned
Qualifications
- Must be legally authorized to work in Canada
- Occasional flexibility with schedule may be required based on business needs
- 2+ years of experience in a front desk, concierge, hospitality, client service, or administrative support role (corporate, hotel, or professional services setting preferred).
- Experience managing client-facing interactions with a high degree of professionalism and discretion.
- Familiarity with catering coordination, conference room management, or office hospitality operations is an asset. Proficiency with MS Office Suite (Outlook, Word, Excel) and comfort learning new office systems or booking platforms.
- Ability to set up, connect, and troubleshoot videoconferencing equipment (e.g., Zoom, Teams, WebEx).
- Comfortable using office technology: printers, copiers, phones, badge access systems, AV equipment, etc. Exceptional customer service orientation with the ability to anticipate client needs and create a welcoming, elevated experience.
- Strong verbal and written communication skills with a polished, professional demeanor.
- Ability to remain calm, composed, and solutions-focused under pressure or in a dynamic environment.
Preferred Qualifications
- Corporate, hotel, or professional services setting preferred.
- Legal industry experience is a plus!
Additional Details
This is an active recruitment for an existing vacancy as we expand our Toronto team. The annual pay range for this role is $50,000–$60,000 and is dependent upon the individual's skills, experience, and qualifications.
What We Offer
- People-Focused Culture
- Competitive Pay & Quarterly Incentives
- Comprehensive Benefits, RRSP & Wellbeing Programs
- Flexible Time Off & Remote Work Options
- Professional Development & Career Growth Opportunities
- Exposure to cutting-edge technology in the Legal Services Industry
Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.
Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.
