Title : AI Product Owner with CCaS
Location : Toronto or Calgary, Canada
Duration : 12+ Months
Rate : OPEN
Visa Status : Any
In-Person Interview : No
Relevant Experience (in Yrs.) : 5+
Detailed Job Description:
A large Telco in North America is seeking a highly motivated, proactive AI Product Owner to drive the evolution of our next-generation Contact Center AI services. In this role, you will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred.
To succeed, you must bring a strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion - someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Client team members. You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences.
Thanks, and Regards
Prasanna Kumar
Senior Talent Acquisition Lead
Ascii Group LLC
Email: [email protected]
Phone: +1 313-435-0820/(248) 476-7600 Ext 112
