Company Description Ashley Oaks Retirement Residence is a new senior living community located in Brampton, ON, with easy access from Georgetown, Streetsville, Meadowvale. The residence offers a fresh, modern environment for seniors who value a vibrant and engaging community. Ashley Oaks provides Independent Supportive Living and short-term Respite Stays, combining independence with professional support. The community focuses on delivering high-quality care and services at monthly rates that are significantly lower than nearby competitors.
Role Description The Concierge is a full-time, on-site role based at Ashley Oaks Retirement Residence in Brampton, ON. This role oversees front desk operations, ensuring residents, visitors, and prospective clients receive welcoming, professional, and timely service. Day-to-day responsibilities include managing reservations and bookings, coordinating visitor check-ins, answering phones, and responding to inquiries in person and electronically. The Lead Concierge supports community events and services by maintaining accurate records, organizing transportation or appointments, and liaising with other team members to meet resident needs. This role also includes mentoring other concierge and reception staff, upholding service standards, and contributing to a safe, well-organized, and resident-focused environment.
Qualifications
- Strong concierge services and customer service skills, with a commitment to supporting seniors and their families.
- Effective communication skills, both verbal and written, with the ability to interact professionally with residents, families, and team members.
- Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with courtesy and clarity.
- Proficiency in receptionist duties, such as greeting visitors, answering phones, managing inquiries, and maintaining front desk records.
- Previous experience in hospitality, senior living, or healthcare environments is an asset.
- Ability to lead by example, organize multiple priorities, and work collaboratively in a fast-paced setting.
- Comfort using basic office software (email, calendars, resident management systems) and learning new tools as needed.
- Availability to work a full-time schedule.
