ROLE OVERVIEW
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience, fulfilling member needs with quality and efficiency. The Assistant Manager is responsible for leading the Consumer and Commercial Administration teams to heighten the member experience by leveraging operational efficiency, accuracy, and automating processes. This role supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.
KEY ACCOUNTABILITIES
People Leadership
- Develop a high performing team through meaningful coaching sessions, clear communication and employee-centric thinking
- Lead by example and promote a culture of member service excellence, continuous improvement and challenging the status quo that is infused with ACU’s values-based banking philosophy
- Responsible for ensuring training and development activities meet the needs of team members and support quality standards, policy and procedural knowledge and promote employee development
- Delegate responsibilities and create an environment where employees are motivated to achieve required results to successfully resolve issues and question independently with the resources provided (i.e. company intranet, procedures, training material, etc)
- Responsible for monitoring and ensuring adequate staffing levels meet operational needs during core business hours through effective vacation planning and regular review of volumes
- Responsible for collaborating with leader to create annual S.M.A.R.T goals and initiatives, connecting goals to broader organizational priorities and working with all members of the team to realize goals
- Responsible for the recruitment, selection, and successful onboarding of new team members
- Foster a strong team environment that will attract, retain and develop team members
- Develops valuable and effective working relationships with member facing and support teams and key external contacts in order to provide an efficient, integrated, seamless experience for ACU members
- Act as a change agent, consulting on organizational projects
- Act as an ambassador of ACU by looking for opportunities to promote products and services and seek referrals from members and non-members and by being visible in the organization and the community in support of corporate and community initiatives
- Accountable for building a values-aligned culture that supports the execution of change initiatives; improves efficiency and achieves service excellence
- Adhere to Engaging with Purpose principles through the delivery of regular team huddles, monthly team meetings, one on one coaching meetings as well as observational coaching.
- Champion ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
- Prepare and deliver annual performance reviews for all team members
Consumer and Commercial Administration
- Collaborate with leader on the creation of annual department plans and priorities, timelines, accuracy and responsiveness targets and ensure the achievement of desired results
- Hold team responsible for planning, organizing, scheduling and monitoring activities to ensure appropriate level of service is being delivered and that work flows effectively and efficiently
- Actively participate and champion improvement initiatives and own deliverables resulting from these efforts and events
- Work cross functionally with various stakeholders in addition to department staff to identify and achieve the best outcomes for the organization.
- Manage departmental performance measures (KPIs)
- Responsible for continuously improving departmental processes, procedures and forms using basic Lean methodologies
- Escalation point for resolving problems and member complaints referred by employees or head office to ensure the needs of members, employee and the credit union are met
- Responsible for providing technical direction to all employees on all consumer and commercial administration responsibilities; resolving complex problems referred by employees to ensure the needs of members and ACU are met
- Responsible for managing exception problems in a timely manner (according to guidelines) with minimal disruption in service
- Provides senior level subject matter expertise and support to address unique situations and relevant project, development and implementation teams
- Maintain thorough knowledge of credit union policies and procedures on internal control and risk management
- Interpret and understand lending policies and security documentation relating to both consumer and commercial lending
Compliance & Risk
- Responsible for ensuring departmental compliance with all legislation and ACU policies and procedures
- Responsible for the completion of associated department verification functions to protect all areas of the business against loss
- Responsible for timely and accurate regular and adhoc reporting
- Required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties
QUALIFICATIONS
EDUCATION & EXPERIENCE
The completion of a post-secondary degree or diploma in business is considered an asset, three to five years in financial services and/or administration, or an equivalent combination of education and experience.
KEY OCCUPATIONAL SKILLS
- Understands and practices business process transformation and continuous improvement
- Builds and nurtures relationships across the organization
- Remains current on regulation and compliance
- Knowledgeable in financial services operations, philosophies, principles, legislation, regulations, policies and procedures, technologies and applications
- Demonstrates a personal and professional connection with ACU’s Money Doing More purpose and understands values-based banking and triple bottom line accountability
- Working knowledge of loan/mortgage documentation and security requirements for consumer & commercial lending
- Knowledge of the credit union policies and procedures; philosophies and principles
- Knowledge of technology used in the delivery of lending operations at ACU
- Intermediate/Advanced computer application skills (Microsoft Office)
LOCATION & WORK ENVIRONMENT
This position is a hybrid role. The successful candidate will be required to work from the St. Anne’s Road Head Office on a regular basis, likely a minimum of three days per week.
Who we are:
As a Certified B Corporation® and one of Manitoba’s Top Employers (2025), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.
Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that…
- puts people, planet and prosperity first,
- values diversity and inclusion,
- is focused on social and environmental responsibility,
- supports employees through training programs and long-term career development,
- offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.
If you are interested in applying for this position, please submit your resume and cover letter by Friday, October 30th, 2026, at 4:00pm CT.
We thank everyone who applies but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.
