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Closed listing

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Bilingual IT Support Engineer

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 24, 2026
Experience: Experience: 3–6 years
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Bilingual IT Support Engineer

Experience: 3–6 years

Must Have Technical Skills:

• Interaction with team members for knowledge sharing, knowledge transition and issue resolution.
• Stakeholder management, sharing regular updates and assisting in preparing operational reports.
• Triaging of issues and coordination with cross-functional teams for timely resolution.
• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).
• Maintaining agreed SLA levels and assuring quality of delivery at all times.
• Adhere to shift rotation plan and operating model.
• Interaction with SMEs on functional issues.
• Coordinate communications between suppliers and business stakeholders for their particular area.
• Track and report progress to stakeholders.
• Working experience in ServiceNow and knowledge of Incident, Problem, Change, SLM and Knowledge Management processes.
• Shift timings: Monday to Friday, morning 7:00 am–7:00 pm (8-hour job, ROTA will be available).
• On-call support beyond office hours (rarely needed).
• Extended shift timings and weekend working based on customer requirements.
• Working with a manufacturing customer will be an added advantage.
• Fluent in French language.

Roles and Responsibilities:

• Day-to-day incident monitoring and resolution (ServiceNow preferred).
• Interaction with client (IT & Business users) on functional issues.
• Triaging of issues and coordination with cross-functional teams for timely resolution.
• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).
• Maintaining agreed SLA levels and assuring quality of delivery at all times.
• Adhere to shift rotation plan and operating model.
• Interaction with SMEs on functional issues.
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.
• Track and report progress to stakeholders.
• Willing to work in shifts (between 7am to 7pm), this is mandatory.
• Flexible.
• Excellent communication skills.
• Continuous learning attitude.
• Team worker.
• Meticulous.

Key Words to Search in Resume:

• IT-OT Support
• Support
• Operational Technologies
• Aerospace
• Knowledge of Manufacturing IT Environment
• Application Support

About employer

More about this job

Responsibilities

Monitor and resolve day-to-day incidents, triage issues, and coordinate with client users, SMEs, suppliers, and cross-functional teams to achieve timely resolution. Follow service management processes, maintain SLA and delivery quality, work assigned shifts, and report progress to stakeholders.

Requirements

Requires 3–6 years of experience, fluency in French, and working knowledge of ServiceNow and Incident, Problem, Change, Service Level, and Knowledge Management processes. Candidates must be flexible, communicate effectively, work collaboratively and meticulously, and be available for mandatory shifts between 7 a.m. and 7 p.m.; manufacturing customer experience is an advantage.

Skills

IT Support
Incident Management
Problem Management
Change Management
Service Level Management
ServiceNow
Stakeholder Management
Issue Triage
Cross-Functional Coordination
SLA Management
Operational Reporting
Application Support
IT-OT Support
Manufacturing IT
French Language
Supplier Coordination

Visa sponsorship

Not detected in the job text

Keywords

IT-OT Support
Operational Technologies
IT Support
Application Support
ServiceNow
Incident Management
Problem Management
Change Management
Capacity Management
Service Level Management
Knowledge Management
Service Management
SLA
Incident Monitoring
Issue Triage
Stakeholder Management
Operational Reporting
Cross-Functional Coordination
Supplier Coordination
OEM Coordination
Manufacturing IT
Aerospace
French
Shift Work
On-Call Support

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