Astra North Infoteck Inc.

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Senior Observability Engineer
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Astra North Infoteck Inc.

Jira Service Management Developer – Java, Python, AI Automation & REST APIs

Toronto, ON, Canada

Contract

Apply on astra-north.zohorecruit.ca About employer

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Job details

Job type: Contract
Experience: 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.
Posting language: English
Posted: Sep 14, 2026

Original job description

Jira Service Management Developer – Java, Python & AI Automation

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.

Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.

Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.

Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.

Required Qualifications / Skillsets

3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.

Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.

Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.

Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.

Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.

Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.

Experience designing scalable, secure, observable

Apply on astra-north.zohorecruit.ca About employer

More about this job

Responsibilities

The Jira Service Management Developer at Astra North Infoteck will build and automate Jira request portals, workflows and integrations. The person will also develop AI-based routing, reporting and monitoring tools and work with engineering and business teams.

Requirements

Candidates need 3+ years administering or automating Jira, preferably Jira Service Management, plus production experience in Java (Spring Boot) and/or Python. Practical AI or automation experience, SQL and a scripting language are also required.

Skills

Jira Service Management
Jira REST API
Jira webhooks
Jira workflows
Jira custom fields
Jira SLAs
Java
Spring Boot
Python
JavaScript
Groovy
PowerShell
SQL
REST APIs
JSON
HTTP
OAuth 2.0
API tokens
Service accounts
AI automation
Generative AI
Natural language processing
Intelligent automation
Confluence
Slack

Keywords

Jira Service Management
Jira
Java
Spring Boot
Python
REST API
Webhooks
OAuth 2.0
SQL
AI automation
Generative AI
NLP
Confluence
Slack
Microsoft Teams
GitHub
Azure DevOps
JSON
Workflow automation
Intelligent automation

Seniority

Mid level

Tools

Jira Service Management
Confluence
Slack
Microsoft Teams
GitHub
Azure DevOps

Languages

English

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