About Avana
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We develop, build, and manage thoughtfully designed rental communities with a strong focus on quality, resident experience, and community growth. Our workplace culture is rooted in collaboration, accountability, and shared success.
About The Role
The IT Support Technician provides day-to-day technical support to employees and assists with the deployment, maintenance, and administration of IT equipment and services. The position is responsible for responding to helpdesk requests, completing employee onboarding and offboarding activities, and resolving common hardware, software, account, and access issues in accordance with established IT policies and procedures.
Schedule: Monday to Friday, 7:30 a.m. to 4:30 p.m.
What You’ll Do
- Provide first-level technical support to employees through the IT helpdesk.
- Respond to, document, and resolve IT support tickets in accordance with established service standards.
- Troubleshoot common hardware, software, network, account, and connectivity issues.
- Set up and configure computers, mobile devices, peripherals, and other IT equipment.
- Administer user accounts, permissions, devices, and software.
- Complete IT onboarding activities for new employees, including equipment, accounts, software, and access.
- Complete IT offboarding activities, including equipment recovery, account changes, and access removal.
- Prepare, deploy, replace, and recover IT equipment.
- Install and maintain approved software and applications.
- Assist users with Microsoft 365, Yardi, and other approved business applications.
- Perform routine device maintenance, updates, and troubleshooting.
- Maintain accurate records of IT assets, equipment, users, software, and support activities.
- Follow established IT policies, procedures, security requirements, and technology standards.
- Escalate issues that require higher-level technical assistance.
- Assist with IT projects, equipment deployments, system upgrades, and other departmental initiatives.
- Maintain appropriate documentation for recurring support issues and procedures.
- Protect company information and maintain confidentiality when handling user accounts, devices, and data.
- Valid license and experience driving required
What You Bring
- 0–2 years of experience in IT support, technical support, or a helpdesk environment.
- Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
- Working knowledge of Windows and Linux operating systems, Microsoft 365, desktop computers, laptops, mobile devices (Android and iOS), and common business applications.
- Basic understanding of networking, user accounts, permissions, and IT security.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to follow established procedures and IT standards.
- Ability to work collaboratively with the IT team and other departments to resolve issues and support employees.
- Ability to manage multiple support requests and prioritize work appropriately.
- Ability to work independently while knowing when to escalate issues.
Why Join Avana
- Competitive salary and annual bonus opportunities.
- Comprehensive health and dental benefits with 80% employer-paid premiums.
- Employer matched pension plan starting after one year of employment.
- Vacation entitlement starting at 20 business days annually.
- Parental leave top-up program for eligible employees.
- Opportunities to build your career through ongoing training, development, and advancement within Avana.
- Collaborative, inclusive, and values-driven work environment.
- The opportunity to gain hands-on IT experience and contribute to Avana’s success by supporting the technology our teams rely on every day.
Applications close on Monday, November 4, 2026. 