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Added 10 mins ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
Added 10 mins ago
NA
Heavy Equipment Operator (Excavator) (Kearl)
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- Up to $58.16 CAD / hour
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Added 10 mins ago
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CH
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CH
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Avanade

Modern Workplace and Cross Functional Services Portfolio Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Strategic and operational leadership: Provides senior-level accountability for the management, growth, and continuous improvement of Modern Workplace Service portfolio and cross functional offerings within Avanade’s Global Shared Services.
Portfolio and client management: Oversees multiple clients, service delivery, financial and commercial performance, stakeholder relationships, and operational risks.

Qualifications

Business transformation: Drives strategic initiatives such as Cross functional offerings like Avanade Premier Support (Microsoft Unified support alternative), Command center as a service, Hypercare support and M365 Support as a Service, automation, SLAs, and scalable managed services models.

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More about this job

Responsibilities

Lead the management, growth, and continuous improvement of the Modern Workplace Services portfolio and cross-functional offerings within Global Shared Services. Oversee multiple clients, service delivery, financial and commercial performance, stakeholder relationships, and operational risks.

Requirements

The role calls for senior-level leadership of service portfolios and client operations, along with the ability to drive business transformation. Relevant initiatives include automation, service-level agreements, scalable managed services, and offerings such as Premier Support, command center services, hypercare, and Microsoft 365 Support as a Service.

Skills

Strategic Leadership
Portfolio Management
Client Management
Service Delivery
Financial Performance Management
Commercial Performance Management
Stakeholder Management
Operational Risk Management
Business Transformation
Automation
Service-Level Agreements
Managed Services
Microsoft 365 Support
Command Center Services
Hypercare Support

Visa sponsorship

Not detected in the job text

Keywords

Modern Workplace Services
Global Shared Services
Cross-Functional Services
Avanade Premier Support
Microsoft Unified Support
Command Center as a Service
Hypercare Support
Microsoft 365
Microsoft 365 Support as a Service
Portfolio Management
Client Management
Service Delivery
Financial Performance
Commercial Performance
Stakeholder Relationships
Operational Risk
Business Transformation
Automation
Service-Level Agreements
Scalable Managed Services

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