At Avance Insurance Services, we believe employee benefits consulting should be smarter, more creative, and more personal. That's why we've built a growing boutique firm that helps employers across Canada rethink what a benefits advisor can bring to the table.
We combine the expertise you'd expect from a large national firm with the responsiveness, flexibility, and personal touch that only a smaller organization can deliver. We're builders, problem-solvers, and relationship-focused professionals who love finding better ways to serve our clients.
This role is perfect for someone who enjoys working closely with clients, thrives in a fast-moving environment, and wants to be part of a company that's still writing its story. You'll work directly with colleagues and clients, learn the ins and outs of employee benefits, and help deliver an exceptional service experience every day. The Employee Benefits Service Associate supports the design, administration, and servicing of employee benefits plans for business clients.
Core responsibilities include:
Client Onboarding & Implementation
- Coordinate the onboarding and implementation of new group benefits clients.
- Gather required documentation and information to facilitate plan setup.
- Liaise with insurance carriers and client contacts to ensure a smooth transition and implementation process.
- Assist with employee enrollments, onboarding meetings, and communication materials.
- Track implementation timelines and follow up on outstanding requirements.
Client Service & Plan Administration
- Serve as a primary point of contact for business owners, plan administrators, and HR professionals regarding benefit-related inquiries.
- Respond to day-to-day service requests related to claims, coverage, eligibility, billing, enrollments, and plan administration.
- Coordinate with insurance carriers to resolve service issues and ensure timely follow-up.
- Support clients with online benefits administration systems and carrier portals.
- Assist with annual renewal activities, employee meetings, and ongoing client communications.
- Prepare and distribute plan summaries, forms, and employee communication materials.
Administrative & Operational Support
- Maintain accurate client records, documentation, and electronic filing systems.
- Prepare client correspondence, meeting materials, and presentations.
- Track service requests and ensure timely completion of follow-up activities.
- Assist with carrier forms, contracts, amendments, and policy documentation.
- Coordinate client meetings and maintain service calendars.
- Support advisors with general account management and client service activities.
- Contribute ideas to improve workflows, service standards, and the overall client experience.
Qualifications
- 2+ years of experience in employee benefits, group insurance, financial services, or a related client service environment with an insurance brokerage or insurance carrier.
- Strong customer service and relationship management skills.
- Exceptional organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Strong proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
- Life and Accident & Sickness (A&S) License, or willingness to obtain.
- Experience working with benefits administration platforms and carrier systems.
You're someone who:
- Puts clients at the centre of everything you do.
- Enjoys building strong relationships and delivering exceptional service.
- Is proactive, resourceful, and solution-oriented.
- Communicates clearly and professionally with clients, carriers, and colleagues.
- Works collaboratively while taking ownership of responsibilities.
- Thrives in a fast-paced environment and can effectively manage competing priorities.
- Wants to build a long-term career with a growing and innovative benefits organization.
Join Our Team
This is an opportunity to become a trusted partner to Canadian organizations while developing expertise in one of the most dynamic areas of the insurance industry.
As an Employee Benefits Service Associate, you'll play an important role in supporting client success through responsive service, efficient plan administration, and exceptional relationship management.
If you're ready to bring your client service expertise, organizational skills, and passion for employee benefits to a growing organization, we'd love to meet you.
At Avance Insurance Services, you'll have a seat at the table, exposure to meaningful client work, and opportunities to take on responsibilities that might take years to access in a larger organization. We believe in hiring great people, giving them room to grow, and recognizing their contributions.
Along with competitive compensation, we offer:
- Healthcare Spending Accounts
- Annual bonus opportunities
- Retirement savings support
- Flexible work options
- Professional development and continuing education
- A collaborative, entrepreneurial culture
- Direct access to leadership and decision-makers
- The chance to grow with a business that's on an exciting trajectory
If you're looking for a role where your impact is felt, your growth is encouraged, and your work genuinely matters, we'd love to talk.
Apply today and help us transform the employee benefits experience.
