Patient Care Coordinator – Lethbridge, AlbertaAvant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada improve their lives through better sleep.
We're expanding – building our new oxygen therapy division and looking for an organized, personable Patient Care Coordinator to join our team in Lethbridge, AB. If you thrive in a fast-paced environment, love ensuring patients get the best care possible, and want a role with real growth potential as we scale, this is a great fit.
What You'll Do- Warmly welcome clients, assist with purchases, book appointments, and answer general therapy inquiries
- Answer phone calls and faxes, route correspondence and inquiries to the right associates, and manage supply requisitions and other office duties
- Bill insurance providers and government agencies, and maintain accurate records of submissions and payments to minimize accounts receivable
- Follow patient charting protocols in the Electronic Medical Records (EMR) system
- Assist with initial oxygen set-up and basic troubleshooting of oxygen therapy and PAP equipment and supplies
- Assist clients with CPAP set-up, troubleshooting, inventory, and re-supply calls, lifting up to 50 lbs of equipment as needed
- Support marketing efforts (literature supplies, referral relationships, social media, patient feedback) and participate in a fair, equitable on-call rotation
What We're Looking For- 2+ years of Medical Administration or Customer Service experience preferred; healthcare or sleep therapy experience is an asset but not required – training is provided
- Valid driver's license and clean driver's abstract required
- Background in sales support and merchandising is an asset
- Excellent organizational and administrative skills with impeccable attention to detail
- Proficiency with Microsoft Office, QuickBooks or similar software, and CRM/EMR systems
- Professional, friendly communicator with strong time management, multi-tasking, and listening skills
What We Offer- Competitive salary
- Comprehensive benefits plan
- RRSP matching program
- Health, life, dental, and vision insurance
- Excellent work/life balance
Job Details- Location: Lethbridge, Alberta
- Job Type: Full-time, Permanent
- Schedule: 40 hours/week, plus on-call
- Pay: Starting at $23/hour (rate may vary based on licenses/experience)
Learn more at https://avantrespiratory.com/
