About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance.
Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
Work-Life Balance: vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
Job Summary: Customer Experience Supervisor
At Avenir Energy, the Customer Experience Supervisor plays a critical role in ensuring our team delivers exceptional service while fostering a supportive, high-performance environment. As a leader in our customer service operations, you will oversee queue management, scheduling, and performance reporting to ensure optimal customer experience at all times. You’ll provide guidance and coaching to your team, ensuring they maintain a high standard of service while also promoting a positive and engaging workplace culture.
In this role, you will be responsible for overseeing the end-of-day queue process, managing employee performance through regular feedback and development, and ensuring clear communication across the team. You’ll also work closely with the Customer Experience Manager, providing weekly performance reports and identifying areas for improvement. Your leadership will be key in maintaining operational efficiency and ensuring that all customer interactions are handled with professionalism, empathy, and efficiency.
This is more than a supervisory position - it’s an opportunity to be part of a dynamic team within a rapidly growing company. You’ll have the chance to develop your leadership skills, drive team performance, and contribute to Avenir’s ongoing success.
Key Responsibilities:
Scheduling: Coordinate vacation time, days off, gift Fridays, lunches, breaks, and other time away from the queue to ensure adequate phone support at all times.
Qualifications:
Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.
