Axiom360 is a managed IT and cybersecurity firm that supports growing Canadian businesses. We are hiring an IT Support Technician to be the face of our service at client sites across the GTA: someone who can fix the problem, explain it clearly, and leave the client feeling looked after.
This is a client facing role. You will spend your days resolving real issues for real people, not simply working behind a ticket queue. Technical skill gets the work done, and your communication is what earns the client’s trust.
What you will do
- Provide onsite and remote support to client users, covering hardware, software, networking, and account issues
- Administer and troubleshoot Windows Server environments, including Active Directory, Group Policy, file services, and user management
- Support Microsoft 365, including Exchange Online, Teams, SharePoint, and Entra ID
- Handle tickets, document your work, and follow through until the issue is closed and the client is satisfied
- Deploy and maintain workstations, printers, network equipment, and backup solutions
- Escalate appropriately and work closely with our engineering team on projects and security initiatives
What you bring
- Previous experience as an IT support technician in a help desk, field service, or MSP environment
- Hands on experience in Windows Server environments
- Strong working knowledge of Microsoft products, especially Windows 10/11 and Microsoft 365
- Proven customer service skills: patient, professional, and comfortable speaking with non technical users
- A valid Ontario G license and a reliable personal vehicle (required for client site visits)
- Clear written and verbal communication, and a habit of documenting what you do
Nice to have
- Microsoft certifications (MS-900, MD-102, AZ-104, or similar), CompTIA A+, Network+, or Security+
- Experience with RMM and PSA tools
- Exposure to cybersecurity practices such as MFA, endpoint protection, and patch management
Why Axiom360
You will work with a team that values systems, accountability, and doing things properly. You will get exposure to a wide range of client environments, a clear path to grow into senior technical and engineering roles, and the support to earn certifications along the way.
Details
Location: Greater Toronto Area, onsite with client visits
Employment type: Full time
Compensation: $50,000 to $63,000 per year
AI use in hiring
Axiom360 may use AI-assisted tools to screen or assess applications against the qualifications and job-related requirements described in this posting. These tools support the hiring process; interview and final hiring decisions are made by Axiom360 personnel.
