Original job description
Job Details: Job Location: NWI Canada - North York, ON, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, SUMMARY
The Business Unit Manager has operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system capabilities. This role is ideal for a systems thinker who is inquisitive, analytical, and highly collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional teams to drive sustainable continuous improvement. Preferred candidates bring light programming or scripting experience to enhance problem-solving, support data validation, and streamline workflow analysis.
ESSENTIAL FUNCTIONS
Lead daily operations to meet production targets in alignment with the Business Unit budget.
Ensure full compliance with safety, environmental, and regulatory protocols.
Identify and resolve production bottlenecks; assess and address skill gaps across the operation.
Provide hands-on leadership across Quality, Operations, Manufacturing Engineering, scheduling, and planning functions.
Drive continuous improvement initiatives, performance management, and operational discipline.
Lead capital upgrades and efficiency initiatives to improve productivity across overall operations.
Responsible for achieving budgeted revenue, cost, quality, and delivery performance for the Business Unit.
Integrate effectively with shared services, including shipping, logistics, and supply chain.
Build and maintain strong relationships with key external stakeholders, including construction teams, government bodies, and third-party vendors.
Champion a culture of accountability, teamwork, safety, and operational excellence.
Align operational objectives with company growth strategy, customer requirements, and performance goals.
Qualifications: KNOWLEDGE
Strong understanding of business process mapping, workflow optimization, and operational analysis.
Familiarity with ERP systems and transactional flows (Epicor experience is a plus).
Ability to interpret operational metrics, dashboards, and KPIs.
Competent in root-cause analysis, structured problem solving, and continuous improvement methodologies.
Highly organized with strong attention to detail and a process-oriented mindset.
Exceptional communication and facilitation skills; comfortable working across departments.
Preferred: Basic programming or scripting capabilities (SQL, Python, VBA, or similar) to support analytical tasks - not required but beneficial.
COMPETENCIES
Communication: Clear, professional, verbal, and written communication with both customers and internal teams.
Organization: Exceptional attention to detail and ability to manage multiple priorities in a manufacturing setting.
Collaboration: Works effectively with production, engineering, and administrative staff to support program objectives.
Initiative: Takes ownership of tasks, anticipates needs, and follows through without constant supervision.
Problem-Solving: Gathers data, identifies issues, and assists in implementing practical solutions.
Adaptability: Comfortable working in a dynamic environment where priorities can shift quickly.
Professionalism: Maintains confidentiality, accuracy, and integrity in all programs and customer communications.
EXPERIENCE AND EDUCATION
High school diploma or GED required.
Bachelor's degree in business administration, Industrial Engineering, Systems Engineering, Information Systems, or related field preferred.
3+ years of experience as a Business Analyst, Process Analyst, Continuous Improvement Specialist, or similar role.
Demonstrated ability to assess processes and recommend effective improvements.
Experience with ERP systems and operational dashboards.
Exposure for KPI development and performance monitoring.
Nice to Have:
Lean, Six Sigma, or Continuous Improvement certifications.
Experience in manufacturing, engineering, or supply-chain environments.
Familiarity with aged WIP analysis, job movement tracking, or system performance metrics
WORKING CONDITIONS
Office or hybrid work environment depending on organizational structure.
Regular interaction with cross-functional teams across operations, finance, supply chain, engineering, and system administration.
Extended periods of working on a computer, analyzing data, documenting processes, and creating improvement recommendations.
Occasional on-site visits to operational areas, production floors, or department workspaces to observe workflows firsthand.
May require facilitating meetings, training sessions, or workshops.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen or Permanent Resident
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
The supervisor’s signature acknowledges approval of this job description. By signing below, the employee acknowledges that s/he understands the requirements, essential job duties, and responsibilities of the position.
