AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.
AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.
AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.
The Network Operations Manager will establish and lead the management system that enables Network Operations to deliver reliable, predictable and continuously improving production services. This leader converts operational data into action, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally ready before they enter steady-state support.
This is a highly technical role that requires hands-on involvement in day-to-day operations, debugging, and execution. The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-impact team. The role partners closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product and Security.
Role mandate
-
Build and lead the Operational Excellence function, including its operating model, roadmap, governance and talent.
Responsibilities
Operational management system
-
Design and run the operational cadence: service reviews, reliability reviews, action tracking, risk reviews and executive reporting.
-
Define standards, procedures, controls and ownership models across Support, Operations and Operational Excellence.
Automation and tools
Operational readiness and service transition
-
Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership and escalation.
-
Ensure the support and operations teams receive the knowledge, access, documentation, tooling and training required to support new services.
Metrics, insights and continuous improvement
-
Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value and improvement delivery.
Leadership and partnership
-
Set clear outcomes, coach team members and build a culture of accountability, curiosity, service and continuous improvement.
Requirements
-
8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines, including 3+ years leading people or major cross-functional programs.
-
Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi access points, Mesh networking solutions
-
Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.
-
Strong understanding of production monitoring and observability platforms such as: Grafana, Prometheus, Datadog, Splunk, ELK/OpenSearch
-
Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls
-
Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams.
-
Strong knowledge of incident, problem, change, service transition, observability, reliability and continuous-improvement practices.
-
Bachelor’s degree in engineering, computer science, information systems, operations or equivalent practical experience.
Preferred qualifications
Type: Contract
Join AXON Networks!
At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment.
axon-networks.com
