Account manager jobs in St. Catharines, ON and nearby

Within 25 km

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Added 2 days ago
HI
Personal Lines Account Manager, Retail
HUB International
St. Catharines, ON
- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 20 days ago
SI
Personal Lines Account Manager
StoneRidge Insurance Brokers
St. Catharines, ON
- Full-time
StoneRidge Insurance Brokers is seeking a Personal Lines Account Manager who thrives on delivering top-tier client experiences, cultivating genuine relationships, and keeping every detail…
Added 22 days ago
HI
Account Manager, Employee Benefits and Retirement
HUB International
St. Catharines, ON
- Full-time
The Employee Benefits Account Manager services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB…
Added 27 days ago
HS
Strategic Account Manager, Multisite
Henry Schein Canada
Niagara-on-the-Lake, ON
- Full-time
…partnerships? Henry Schein Canada is looking for a Strategic Account Manager to develop, grow and retain high-value customers operating across multiple…
Added 28 days ago
AA
CAN Customer Account Manager
Advance Auto Parts
St. Catharines, ON
- Full-time
Must have a valid driver's license and be fleet safety certified
Added 28 days ago
B
Account Manager I, CI
BrokerLink
Niagara Falls, ON · St. Catharines, ON
- Full-time
We are looking for an Account Manager, Commercial Insurance to join our growing team!
Added 28 days ago
AA
Customer Account Manager
Advance Auto Parts
St. Catharines, ON
- Full-time
Must have a valid driver's license and be fleet safety certified
Added 1 month ago
VN
Account Manager
Vesuvius North America
Welland, ON
- Full-time
Applicant must have the ability to overcome obstacles and demonstrate personal adaptability
Added 1 month ago
HI
Account Manager, Employee Benefits and Retirement
HUB International
St. Catharines, ON
- Full-time
The Employee Benefits Account Manager services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB…
Added 1 month ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – St. Catharines
BDC
St. Catharines, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities, while managing a portfolio of…
Added 1 month ago
V
Account Manager
Vesuvius
Welland, ON
- Full-time
Applicant must have the ability to overcome obstacles and demonstrate personal adaptability
Added 1 month ago
BN
Account Manager
B4 Networks
Pelham, Ontario
- Full-time
Added 2 months ago
MC
Small Business Account Manager
Meridian Credit Union
St. Catharines, ON
- $68,800 to $103,200 CAD / year
- Full-time
The Small Business Account Manager is accountable for taking over the Relationship Management of the highest credit risk Business Credit Members in the Small Business Banking lending…
Added 2 months ago
National Account Manager, Shoppers Drug Mart
Wella
Niagara-on-the-Lake, ON
We are seeking a results-driven National Account Manager to lead one of Wella Canada's most strategic retail partnerships. This role is responsible for driving profitable growth across our…
Added 5 months ago
MI
Commercial Insurance Account Manager
Morison Insurance Brokers Inc.
St. Catharines, Ontario
- Full-time
As a Commercial Insurance Account Manager, you will be responsible for managing a portfolio of commercial clients, ensuring their insurance needs are met with expert advice and exceptional…

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B4 Networks

Account Manager

Pelham, ON, Canada
Fonthill, ON, L0S 1E0, Canada

Full-time

Apply on b4networks.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office only.

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

Paid lunch and breaks (1 hr/day)
Fully catered lunches 2 days a week
Focus on your professional and personal growth
Comprehensive Benefits package after 6 months
Extended health care
Vision care
Dental care
Employee Assistance programs
Disability insurance
Competitive wages

Description

At B4 Networks you will be the primary point of contact for our clients, fostering strong relationships and ensuring their needs are met with exceptional service. You will collaborate closely with internal teams to deliver tailored solutions, identify growth opportunities, and resolve any issues that arise. The ideal candidate has excellent communication skills, a customer-focused mindset, and a knack for problem-solving.

List of Expectations/What success looks like

Scheduling and running TBRs, coordinating audit with proactive.
Creating/updating Action Plan with Tickets on the proper board. 
Creating project proposals based off of recommendations.
Direct point of contact for client for anything that lives outside of help desk/agreement.
Diffuse and handle client escalations when needed // Resolving complaints and preventing additional issues by improving processes.
Coordinate with projects for proper timelines on project delivery.
Collaborating with internal departments to facilitate client need fulfillment.
Identify new opportunities for the client based on audit findings.
Creating a strong relationship with the client and providing excellent customer service.
Acting as a client advocate with a focus on improving the client experience.
Liaison for all accounting-related items/ managing agreement and agreement adherence.
Offline systems in Ninja followed up.
Research and vendor manage for non-technical requests. 
New ISP, new printer, etc.
Coordinate with Team Leads on service delivery issues with clients on tickets.
Prepare and formulate Incident Response Client Briefing documents. 
All license counts are accurate – Ninja, O365, etc.
Responsible for moving forward all VCIO-related tickets, whether they are technical or not.
Contact managed clients regarding past due invoices as requested by the accounting department.
Research current and new vendors for purchasing equipment for the company and clients.
The ability to liaise with various vendors, employees, and clients.
Inside sales for small items requested by clients such as desktop computers.
Self-motivated with the need for little supervision.
Interpersonal skills: such as telephone skills, communication skills, active listening, and client care.

What they are not:

Technical experts – although knowledge of technical terms is an asset

What we should be looking for:

Multitask.
Attend to detail.
Communicate well both verbally and in writing.
Display empathy and emotional intelligence.
Listen carefully.
Negotiate.
Solve problems.
Think strategically.
Understanding of business and business operations.
Excellent organization skills.

Technical Lead:

What they are responsible for:

Reviewing audit reports for accuracy prior to delivery.
Attending TBRs.
Be prepared to answer any questions about project proposals.
Be part of the Design Desk forms.

Success/ Metrics:

Action plans currently open.
Action plans completed this week.
TBR appointments scheduled.
TBR's completed last week.
Total # of tickets open.
Total # of new tickets created last week.
Total # of new tickets closed last week.

Apply on b4networks.bamboohr.com About employer

More about this job

Responsibilities

The Account Manager serves as the primary point of contact for clients, fostering strong relationships and ensuring their needs are met through tailored solutions. They are responsible for coordinating project delivery, managing client escalations, and identifying new growth opportunities based on audit findings.

Requirements

The ideal candidate possesses excellent communication, organizational, and problem-solving skills with a customer-focused mindset. While technical expertise is not required, the ability to understand business operations and effectively liaise with vendors and internal teams is essential.

Skills

Account management
Customer service
Problem-solving
Communication skills
Relationship management
Project coordination
Vendor management
Multitasking
Attention to detail
Emotional intelligence
Strategic thinking
Business operations
Organization skills
Active listening
Negotiation

Benefits

Paid lunch and breaks
Fully catered lunches
Professional and personal growth focus
Extended health care
Vision care
Dental care
Employee assistance programs
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
TBR
Action Plan
Project Proposals
Help Desk
Incident Response
Ninja
O365
Vendor Management
Inside Sales
Customer Advocacy
Audit Reports
Design Desk
IT Services
Client Relations
Invoicing
Service Delivery

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Hiring at a glance

Advertised starting pay

Where work happens

Account manager jobs in St. Catharines, ON and nearby

Personal Lines Account Manager, Retail

Personal Lines Account Manager

Account Manager, Employee Benefits and Retirement

Strategic Account Manager, Multisite

CAN Customer Account Manager

Account Manager I, CI

Customer Account Manager

Account Manager

Account Manager, Employee Benefits and Retirement

SENIOR COMMERCIAL ACCOUNT MANAGER – St. Catharines

Account Manager

Account Manager

Small Business Account Manager

National Account Manager, Shoppers Drug Mart

Commercial Insurance Account Manager

Contact us

Advertised starting pay

Where work happens

Work requirements

Account manager jobs in St. Catharines, ON and nearby