About Banana Republic
Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.
We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.
About The Role
The Style Specialist creates inspiring and personalized experiences that strengthen each customer's connection to the brand. As a style and product expert, you leverage knowledge of product, fit, fabric, function, and trends to deliver elevated styling solutions that meet customers' needs and build confidence. Through authentic engagement, exceptional service, and personalized recommendations, you drive sales, conversion, and long-term loyalty. You build lasting customer relationships through proactive clienteling, outreach, follow-up, and appointments, serving as a trusted style partner throughout the customer journey. In partnership with store leadership, the Style Specialist elevates the overall customer experience and contributes measurable impact to store performance.
What you'll do
- Deliver elevated, high-touch customer experiences through personalized service, styling, and product recommendations.
- Build authentic customer relationships by understanding individual needs, preferences, and style goals to drive loyalty and repeat business.
- Deliver an elevated fitting room experience through attentive service, styling guidance, and confidence-building recommendations.
- Serve as a trusted style and product expert, translating relevant fashion and lifestyle trends into solutions that meet customer needs.
- Drive sales, conversion, units per transaction, and other store performance goals through intentional customer engagement and solution-based selling.
- Proactively engage customers through outreach, appointments, events, and personalized follow-up to build relationships and generate traffic and sales.
- Educate and inspire customers through strong product knowledge and recommendations that connect product benefits to individual needs.
- Support customer loyalty and long-term engagement by creating consistent, personalized experiences across customer touchpoints.
- Demonstrate behaviors consistent with company values while contributing to a collaborative, customer-focused store environment.
Who you are
- 1+ years of retail, styling, clienteling, or advanced selling experience, preferably in a fashion or premium retail environment.
- Excellent communication and relationship-building skills, with the ability to create meaningful customer connections that build loyalty and repeat business.
- Confident in providing personalized styling, outfitting, and customer consultations based on individual needs and preferences.
- Customer-focused and motivated by delivering strong experiences and contributing to measurable sales and business results.
- Highly organized and detail-oriented, with the ability to manage customer relationships, appointments, outreach, and follow-up.
- Comfortable navigating technology and digital tools used to support customer engagement and the selling experience.
- Collaborative, adaptable, and able to thrive in a fast-paced team environment with a desire to learn and grow.
- Passionate about the brand, its heritage, products, customer experience, and values.
- Flexible to work a schedule that meets business needs, including evenings, weekends, holidays, and peak business periods.
- Able to maneuver throughout the salesfloor, stockroom, and other work areas and lift up to 30 lbs., with or without reasonable accommodation.
Benefits at Banana Republic
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
