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In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.
About The Position
Reporting to the Deputy Managing Director (DMD), Corporate Services (CS), the Departmental Business Coordinator plays a key role in supporting the Managing Director (MD), the DMD, and the department’s broader coordination and participation preparedness for the Executive Leadership Team (ELT). The position combines executive support with departmental coordination and business operations support, ensuring that day-to-day operations, governance logistics, and administrative processes enable CS leaders and the department to operate efficiently and effectively.
Working closely with the MD, DMD, Organizational Effectiveness Lead, and extended management team, the Departmental Business Coordinator plays a pivotal role in maintaining effective operational coordination, governance deliverables, communications, and management routines across CS.
The position also supports the MD in fulfilling the Bank’s Chief Security Officer (CSO) accountabilities, including coordination of the Bank’s participation in domestic and international security networks and the associated briefings, correspondence, agreements, commitments, and follow-up. The role requires exceptional organizational skills, sound judgement, attention to detail, and a service-oriented approach to support CS’s strategic execution and operational needs.
What You Will Do
Executive and Governance Coordination
- Manage the MD and DMD’s calendar and executive commitments, and coordinate priorities, schedules, and materials to support the readiness of both the MD and DMD for internal and external engagements.
- Coordinate, track, and ensure the completeness and timeliness of briefing materials, presentations, correspondence, and governance deliverables for Executive Council, ELT, Board, and committee meetings, in alignment with departmental priorities and content direction.
- Liaise with Executive and Legal Services (ELS), internal partners, external stakeholders, and CS business lines to ensure timely and accurate submission of materials and effective follow-up on executive and governance requirements.
- Anticipate the operational and logistical needs of the MD and DMD offices, manage incoming requests, coordinate inputs, and identify matters requiring leadership attention or escalation.
Departmental Operations and Logistics
- Oversee and continuously improve administrative and departmental coordination processes, ensuring CS support activities operate efficiently and effectively.
- Collaborate with business support resources across CS to ensure consistency, quality, and smooth operations across the department’s leadership offices.
- Collaborate with the Organizational Effectiveness Lead and other partners to manage logistics and materials for key departmental and ELT-related meetings and events, including scheduling, documentation, decisions, and follow-up.
- Lead or participate in departmental initiatives related to process optimization, document and records management, and administrative innovation, including the adoption of new tools and practices.
- Maintain and manage CS departmental SharePoint access permissions and filing systems, ensuring access, information handling, and records management comply with Bank standards, confidentiality requirements, and departmental needs.
- Support onboarding, offboarding, and other departmental HR and operational processes, identifying opportunities for improvement and escalating issues to management as required.
- Maintain tracking systems for governance deliverables, leadership decisions, commitments, and action items, ensuring visibility, accountability, follow-up, and timely completion in alignment with departmental priorities.
Collaboration, Communication, and Engagement
- Serve as a liaison between CS and other departments to clarify requirements, coordinate inputs, align deliverables, and support adherence to Bank governance and process standards.
- Foster strong relationships within CS, across the Bank, and with external security partners to support efficient collaboration, timely responses, and effective information flow.
- Support CS work environment, engagement, and departmental communication initiatives, including employee recognition, wellness, town halls, and social events.
- Manage travel arrangements and prepare expense claims for the MD and DMD in compliance with Bank policies.
What You Need To Succeed
- Demonstrated ability to manage complex workflows, competing priorities, and tight deadlines while maintaining attention to detail and quality.
- Strong analytical, planning, and problem-solving skills - able to synthesize information, identify key issues, and recommend effective solutions.
- Excellent relationship management and communication skills, with a proven ability to collaborate effectively across multiple teams and all levels of the organization.
- High degree of initiative, professionalism, and discretion, especially when handling sensitive or confidential information.
- Strong organizational and anticipatory skills, able to think several steps ahead and proactively address operational needs.
- Positive, “can-do” attitude with the confidence and flexibility to take ownership, adapt to change, and thrive in a fast-paced, evolving environment.
- Demonstrates maturity, tact, and composure under pressure, and represents the offices of the MD and DMD with professionalism and credibility.
- Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), SharePoint, and Artificial Intelligence tools.
- Continuous improvement mindset, eager to learn, enhance existing processes, and contribute to a culture of excellence and collaboration.
Nice-to-have
- Experience supporting senior executives, such as a Managing Director, Chief Security Officer, or other senior executive equivalent, in a complex, fast-paced environment.
- Experience in corporate services, security, corporate governance, government, or another complex operational organization.
- Experience leading or supporting process improvement and administrative innovation initiatives.
Your Education And Experience
This position requires a post-secondary diploma or degree in Business Administration, Communications, or a related field, and a minimum of five years of progressively responsible experience providing executive or departmental coordination support. An equivalent combination of education and experience may be considered.
Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.
Language requirement
T he Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.
What You Need To Know
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
What You Can Expect From Us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider .
- Salaries are based on qualifications and experience and typically range from $74,981 to $88,213 (job grade 14)
- The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Indexed, defined-benefit pension
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
