Do you enjoy bringing people, details and deadlines together? Are you passionate about customer service and keeping things moving in a busy, collaborative environment? Join Bayview Flowers as an Account Coordinator and help bring our customer programs to life.
As a member of our cross-functional account team, you’ll coordinate the details that keep programs running accurately and on time. From planning and purchasing through production and delivery. You’ll connect internal teams, respond to customer requests and stay ahead of outstanding actions so everyone has the information they need to deliver.
What You’ll Do
- Keep teams informed and aligned. Share account plans, coordinate handoffs and communicate changes to purchasing, marketing, production, supply and logistics teams.
- Stay ahead of shipment needs. Verify that plants, packaging, pallets, tags and signage will be ready well before shipping, flagging concerns and following through on solutions.
- Support excellent customer service. Respond to routine buyer requests, provide accurate and timely updates, and coordinate with the Sales Representative on higher-impact matters.
- Maintain accurate account information. Update shipment details, regional allocations, schedules and UPC codes, including verifying automated entries.
- Support quality and accuracy. Perform secondary product and UPC checks to help ensure shipments meet requirements.
- Prepare useful reports and materials. Create visual plan summaries, weekly customer reports and materials for customer meetings.
- Help the team move forward. Organize account meetings, track action items and support seasonal planning and review discussions.
What You Bring
- Proven customer service skills and a strong commitment to supporting customers and colleagues.
- Clear, empathetic communication and the ability to build positive relationships across teams.
- Strong organization, attention to detail and the ability to manage competing deadlines and urgent requests.
- A proactive, resourceful approach. You anticipate needs, follow through and know when to escalate an issue.
- Resilience and sound judgment when plans change, with the ability to keep work moving while maintaining cooperation.
- Confidence working with data, reports and detailed schedules, and summarizing key information for decision-makers.
- An enthusiasm for plants! Experience in the plant or floral industry would be a strong asset.
Bring your eye for detail, commitment to service and collaborative spirit to Bayview Flowers. We’d love to hear from you.
Thank you for your interest in the Account Coordinator position at Bayview Flowers. Due to the volume of applicants, only those selected for an interview will be contacted. The Bayview Group of Companies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AI is not used to screen, assess or select candidates.
