What you’ll do
- Schedule and book patient/client appointments in accordance with established priority level and various medical and health professional staff schedules by methods such as receiving requests/requisition, responding to patient/client arrivals, checking schedules for appropriate times, identifying pre-test instructions, contacting patient/clients, physician offices to confirm appointments and relay instructions; follow up with referring physician for requisitions not yet received; adjust schedules and make alternate arrangements for appointment cancellations or changes in facility operation
- Prepare for patient visits by methods such as obtaining applicable documentation, checking that information is complete, pulling charts, calling doctor's offices and/or patient/clients to track down pertinent information, entering demographics, into the clinic's computerized patient/client registration system, completing applicable test requisitions according to information provided, transmitting test results and/or medical information via facsimile to various areas in accordance with established procedures; prepares appointment day sheets for clinic personnel in accordance with established procedures
- Admit patients for clinic appointments using the Hospital registration system by obtaining patient information and completing admission documentation
- Complete month-end procedures and year-end report and provides Manager, clinicians and Finance with required reports. Verify patient account statements and mails out monthly. Liaise with Finance to resolve discrepancies as required. Provide Finance with a quarterly account write-off patient list.
- Assemble pertinent patient information such as patient charts, x-rays and laboratory reports prior to appointments and ensure follow-up schedule form and applicable billing information is received and entered into computer. Request, collect and return charts to Health Records.
- Receive previous/new patients by either reviewing information in patient files to verify all data is current such as name of employer and insurance carrier or registering patient by verifying information given such as name, age, nature of care required and insurance carrier in order to input information into computer. Verify/confirm Ministry coverage for all Ministry patients.
- Establish and maintain patient accounts by entering applicable billing information into billing program, completing MSP billing cards and computer generated claim form by obtaining patient and Dentist/Specialist signature for submission to insurance carrier, requesting payment from patients for fees not covered under plan. Balance deposit slips daily against monies received and deliver balance sheet/money to Cashier for deposit. Provide professional staff with balance sheet/money and obtain a signature as proof of receipt. Payments processed by accepted methods of payment.
- Liaise with outside insurers and/or patient family/Public Trustee/guardian to confirm planned treatment is approved according to individual circumstances. Enter approval/non-approval information into appropriate electronic system.
- Interview patients, family or others to determine the method of payment, paying agency, payment plan, and insurance carrier details. Liaise with departments to determine additional sources of funding and advise clients of funding sources.
- Invoice patients, dental/medical service plans, insurance companies and other organizations for the provision of dental services such as examinations, diagnostic services and treatments.
What you bring
Qualifications
- Grade 12, completion of a dental receptionist course plus one (1) year recent related experience or an equivalent combination of education, training and experience.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Skills & Knowledge
- Ability to keyboard at 45 w.p.m.
- Ability to communicate both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Casual
Wage: $29.24/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday to Friday, 0800-1600
Requisition # 201532E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
