Customer service representative jobs in Burlington, ON and nearby

Within 25 km

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Added 1 day ago
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Customer Service Representative
DHL (Supply Chain)
Milton, ON
- Full-time
Position: First (1st ) Shift – Customer Service Representative
Added 2 days ago
Customer Service Representative (Dimond Roofing, Hamilton)
Fletcher Building
Hamilton, ON
…Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running…
Added 3 days ago
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Customer Service Associate - Oakville
Andrews
Oakville, ON
- Full-time
The role is led by a customer-first mentality and demands strong skills as well as experience in clienteling and customer service excellence. Skills and experience are supported by…
Added 3 days ago
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Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 5 days ago
DS
Customer Service Representative
DGI Supply
Mississauga, ON
- Full-time
The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing…
Added 7 days ago
RB
Bilingual (French/English) Customer Service Representative
Royal Bank of Canada
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 7 days ago
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Part Time Customer Service Associate
RONA
Hamilton, ON
- $17.8 to $18.9 CAD / hour
- Part-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 7 days ago
RB
Customer Service Representative - Creditor Insurance
Royal Bank of Canada
Mississauga, ON
- Full-time
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You…
Added 8 days ago
KR
Bilingual Customer Service Representative
KIT Recruitment
Oakville, ON
- $57,000 to $58,500 CAD / year
- Full-time
KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!
Added 9 days ago
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Bilingual Customer Service Representative
BD
Oakville, ON
- $60,000 to $110,000 CAD / year
- Full-time
As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume…
Added 9 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 9 days ago
NI
Distribution Customer Service Representative
NFI Industries
Milton, ON
- Full-time
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a…
Added 9 days ago
AP
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
- Full-time
Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the…
Added 9 days ago
Customer Service Representative
U-Haul
Hamilton, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 12 days ago
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Customer Service Representative - Parts Services (On-Site)
Concentrix
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 12 days ago
SH
Customer Service Representative
SE Health
Hamilton, ON
- Contract
Demonstrated customer service skills and problem solving
Added 13 days ago
C
Customer Service Representative - Parts Services (On-Site)
Concentrix
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 14 days ago
S
Customer Service Agent -Full-Time-Burlington
Serco
Burlington, ON
- Full-time
Must hold a valid Ontario Class G driver’s licence
Added 15 days ago
HA
Customer Service Representative
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative…
Added 18 days ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 19 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 19 days ago
FS
Customer Service Representative
Food Service Solutions Canada
Milton, ON
- Full-time
As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and…
Added 19 days ago
E
Bilingual (English/French) Customer Service Representative
Essity
Oakville, ON
- Full-time
Bilingual verbal and written language capabilities in English and French required
Added 21 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Bilingual Customer Service Representative

Mississauga, ON, Canada
Oakville, ON, Canada
CAN ON - Oakville, Canada

$60,000 to $110,000 CAD / year · Full-time

Apply on bdx.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $110,000 CAD / year
Job type: Full-time
Work location: Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday)
Experience: Minimum of 2 years of Customer Service experience is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP or JDE or MS Great Plains). You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary. The role is hybrid and based in our office located in Mississauga, ON. Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday). Hours of operation are 8:30am (EST) to 5:30pm (EST), Monday to Friday. Shifts can be 8:30am – 4:30pm, 9:00am-5:00pm or 9:30am-5:30pm, subject to change.

Key responsibilities will include

Respond to customer inquiries within established service levels for all order-related activities (including product information, back orders, stock availability and delivery inquiries).
Process orders throughout the entire order life cycle, maintaining communication with sales, distribution, supply chain planning, inventory control, and accounts receivable to meet customer requirements.
Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.
Collaborate with customers to identify and proactively resolve concerns.
Support “one-call resolution” by assessing issues, recommending appropriate solutions, and executing them.
Establish and maintain relationships with key customer accounts.
Provide proactive updates to customers and Territory Managers regarding specific customer issues.
Participate in customer-focused teams and support BD initiatives.
Provide coverage for other team members’ regions to ensure continuity of customer service support as required.
Work with business units and operational functions on special projects, as needed.

To be successful in this role, you require

Strong teamwork with excellent interpersonal, written and verbal communication skills.
Strong business acumen and passion towards excellent customer experience both internally and externally.
Ability to multitask and prioritize workload.
Excellent process leadership skills with a passion for continuous improvement.
Demonstrated problem-solving, critical thinking and analytical skills.
Strong documentation skills, attention to detail, well organized and solution oriented.
Works well in a fast paced, dynamic environment and under pressure.
Flexibility and ability to balance multiple priorities and able to work within short timelines.
Collaborates well cross-functionally with other departments.

Education and experience

University degree or college diploma required.
Bilingual and fluent in French and English (reading, speaking, and writing).
Minimum of 2 years of Customer Service experience is an asset.
Strong proficiency with Microsoft Office tools (Outlook, Excel, Word, etc.).
Experience with the following is an asset: JD Edwards, SAP, or other ERP systems; Genesys Call Centre Software; Power BI; Salesforce (or other CRM software).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Your Career at BD”.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors that contribute to the range displayed. The range displayed is comprised of wages, which includes base salary and commission, as well as certain components of our bonus programs. The salary offered to a successful candidate may vary based on a variety of factors including relevant experience, education, skills, qualifications, and work location.

Salary Range Information: $60000 - $110000 CAD Annual

This job posting is for an existing vacancy

As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used in accordance with applicable laws and regulations.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN ON - Oakville

Additional Locations

Work Shift

Apply on bdx.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Bilingual Customer Service Representative acts as the primary point of contact for customers, managing high-volume incoming orders and responding to inquiries regarding product availability, pricing, and order status. They collaborate cross-functionally with sales, distribution, and supply chain teams to ensure efficient order life cycle management and resolution of customer concerns.

Requirements

Candidates must possess a university degree or college diploma and be fluent in both French and English. A minimum of 2 years of customer service experience and proficiency in Microsoft Office and ERP systems like SAP or JD Edwards are required.

Skills

Customer service
Bilingual
Order processing
SAP
JD Edwards
Microsoft Office
Communication skills
Problem-solving
Critical thinking
Analytical skills
Multitasking
Attention to detail
Teamwork
CRM software
Data entry

Benefits

Total Rewards program
Compensation and benefits programs
Performance-based culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
SAP
JD Edwards
ERP
Microsoft Office
Order Management
Supply Chain
Healthcare
MedTech
CRM
Salesforce
Genesys
Power BI
Health Canada
Invoicing
Logistics
Inventory Control
Communication
Problem Solving
Analytical Skills
Hybrid Work
Data Entry
Order Processing
Customer Experience

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Customer service representative jobs in Burlington, ON and nearby

Customer Service Representative

Customer Service Representative (Dimond Roofing, Hamilton)

Customer Service Associate - Oakville

Customer Service Representative - Bilingual (French)

Customer Service Representative

Bilingual (French/English) Customer Service Representative

Part Time Customer Service Associate

Customer Service Representative - Creditor Insurance