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Location
4 335, avenue CharlemagneMontréal, QCH1X 2H2
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Work location
Hybrid
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Salary$35.00HOUR hourly / 33 hours per week
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Job Bank
#3678457
Overview
Languages
Bilingual
Education
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College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Provide customer service
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Manage incidents
Additional information
Personal suitability
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Organized
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Team player
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Ability to multitask
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Time management