At Best Plumbing & Lighting, we believe our people are key to our success. Join a supportive team where your contributions are valued, your skills can grow, and you have the opportunity to make an impact every day.
The Administrative Assistant plays an important role in supporting the daily operations of the business through a combination of administrative, accounting, customer service, and eCommerce responsibilities. This position is responsible for accounts receivable functions, payment processing, bank reconciliations, online order coordination, and maintaining accurate records while delivering exceptional service to customers, suppliers, and team members.
DUTIES AND RESPONSIBILITIES
- Perform accounts receivable functions, including data entry, payment application, and reconciliation of daily bank deposits.
- Verify the accuracy of invoices, payments, and other accounting documents.
- Record and process all customer payments received by cheque, EFT, and credit card.
- Apply customer payments accurately to the appropriate invoices based on remittance information.
- Reconcile daily deposit transactions and customer deposit accounts.
- Complete monthly bank reconciliations and investigate any discrepancies.
- Research and resolve questionable transactions, recommending corrective actions when required.
- Maintain accurate financial records and ensure the integrity of accounts receivable data.
- Complete daily bank deposit runs.
- Provide reception coverage as required.
- Collaborate with the eCommerce team to support online Plumbing and Lighting store operations.
- Manage day-to-day online sales activities, including monitoring website orders, coordinating deliveries, and ensuring timely customer pickups.
- Deliver exceptional customer service while maintaining a professional image at all times.
- Check the status of the sales teams purchase orders.
- Maintain supplier relations by conducting stock checks, gathering supplier ETA’s, and coordinating schedules.
- Perform other duties and special projects as assigned.
SKILLS AND COMPETENCIES
- Strong time management, organizational, and planning skills, with the ability to prioritize competing responsibilities and meet deadlines.
- Self-motivated and capable of working effectively both independently and within a team environment.
- Ability to learn quickly and adapt to a fast-paced workplace.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with proven customer service and conflict-resolution abilities.
- Advanced mathematical, analytical, and problem-solving skills, with the ability to make sound decisions in a timely manner.
- Ability to communicate professionally, confidently, and directly when addressing customers and colleagues.
- Strong attention to detail and commitment to maintaining a high level of accuracy when processing financial information.
- Demonstrated integrity, professionalism, and the ability to maintain confidentiality of sensitive financial information.
EXPERIENCE AND EDUCATION
- Minimum one (1) year of accounting experience, including payment processing, payment application, accounts receivable activities, and account reconciliations.
- High School Diploma required.
- Completion of introductory accounting courses or post-secondary accounting education is considered an asset.
- Proficiency with accounting software and applications.
- Strong data entry skills and advanced proficiency in Microsoft Excel.
- Experience with Prophet 21 (P21) ERP software is considered an asset.
WHY WORK FOR US
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program – Volunteer Day
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Safety shoe reimbursement
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products
OUR MISSION
Providing the right solutions at the right time with our expert customer care
OUR VISION
To be the preferred plumbing and lighting provider by offering superior customer experiences
FIND OUT MORE
Check us out online: https://www.bestplumbing.ca/
Follow us on LinkedIn: https://www.linkedin.com/company/bestplumbingyeg/
Like us on Facebook: https://www.facebook.com/bestplumbingyeg/
Follow us on Instagram: https://www.instagram.com/bestplumbingyeg/
Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Best Plumbing and Lighting.
$23 - $25 hourly wage
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