Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Hotel, motel, resort
Budgetary responsibility
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Participate in marketing plans and implementation
- Negotiate with clients for catering or use of facilities
- Enforce provincial/territorial liquor legislation and regulations
- Ensure health and safety regulations are followed
- Cost products and services
- Balance cash and complete balance sheets, cash reports and related forms
- Provide customer service
- Negotiate arrangements with suppliers for food and other supplies
- Determine type of services to be offered and implement operational procedures
- Plan, organize, direct, control and evaluate daily operations
Supervision
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
- Repetitive tasks
- Handling heavy loads
- Physically demanding
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
- Accurate
- Dependability
- Reliability
- Organized
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Does not require Canadian work experience
Support for youths
- Offers on-the-job training tailored to youth
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities