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Bevertec

Application Support Specialist-Intermediate (Helpdesk experience)

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Role: Application Support Specialist-Intermediate (Helpdesk experience)

Location : Toronto, ON/Onsite

Position Type : Contract Role

Start Date

2026-09-01

End Date

2027-05-10

5 days Onsite

Mandatory in-person interview.

Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience)

Note: Looking for French Bilingual Candidate. Advanced verbal and written communication skills in French)

Must Have:

Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
Advanced verbal and written communication skills (in both English and French for Bilingual agents)
Demonstrated experience with providing support for a digital system or website
Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
Excellent analytical, problem-solving, and decision-making skills

Nice to Have:

Experience and understanding of the public sector and government’s role in providing services to the public

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More about this job

Responsibilities

Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Escalate complex application issues to technical teams, report findings, and communicate solutions to nontechnical users.

Requirements

Candidates must have help desk experience supporting end users, experience with IVR and digital inquiry-tracking tools, and experience supporting a digital system or website. The role requires strong analytical, problem-solving, and decision-making skills; bilingual candidates must have advanced written and verbal communication skills in both French and English.

Skills

Help Desk Support
Application Support
End-User Support
Interactive Voice Response (IVR)
Digital Tools
Website Support
IT Troubleshooting
Issue Reporting
Analytical Skills
Problem-Solving
Decision-Making
Written Communication
Verbal Communication
French
English
Public Sector Services

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Help Desk
End-User Support
Interactive Voice Response (IVR)
Digital Tools
Inquiry Tracking
Digital Systems
Website Support
IT Issues
Technical Escalation
Application Issues
Troubleshooting
Analytical Skills
Problem-Solving
Decision-Making
French
English
Public Sector
Government Services

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