Solutions Architect (Servicenow- Telecommunication/contact center/ call center)
Duration- 6 months (with possibility of renewal)
Hybrid - (1 or 2 days / week on-site)
Location - Burlington , ON
POSITION SUMMARY: We're looking for an experienced Solution Architect to join a dynamic technology team and play a key role in shaping enterprise solutions in a highly integrated environment. This position will partner with both business and technical stakeholders to define architectural roadmaps, design scalable solutions, and guide successful delivery from concept to implementation.
What We're Looking For
- 5+ years of experience in Solution Architecture or a similar architecture-focused role.
- Strong understanding of enterprise integration patterns and systems architecture.
- Hands-on experience with ServiceNow.
- Knowledge of Generative AI applications and emerging AI technologies.
- Experience with cloud-native architectures, preferably Google Cloud Platform (GCP).
- Expertise in APIs, event-driven architectures, and secure microservices design.
- Telecommunications or Internet Service Provider (ISP) industry experience is highly preferred.
- Previous software development experience is considered an asset.
- Experience with contact center or call center technologies is a plus.
Key Responsibilities
- Collaborate with business leaders and stakeholders to understand strategic objectives and translate them into technology solutions.
- Assess current-state processes, systems, and architecture landscapes.
- Design and document end-to-end solution architectures, target-state roadmaps, and technology recommendations.
- Evaluate solution options and provide architectural guidance aligned with business and technology goals.
- Work closely with delivery teams, developers, and integration partners to support implementation and ensure successful execution.
LANGUAGE REQUIREMENT
- English: Fluent (Mandatory)
- French: Working proficiency (Asset )
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
