Role: The Implementation Technician is responsible for installing, configuring, and supporting network infrastructure and communications hardware in retail and commercial environments. This role ensures all cabling and systems are properly deployed, tested, and fully operational in alignment with project scope, timelines, and quality standards.
Key Responsibilities
- Execute installation of network infrastructure including structured cabling (Cat5e, Cat6, Cat6A, Fiber, Coaxial) and associated hardware
- Install and configure network and peripheral equipment (switches, routers, servers, POS systems, wireless access points, printers, and security devices)
- Perform cable routing, fishing, dressing, termination, and cross-connects in accordance with industry standards
- Install cable supports, pathways, and containment systems as required
- Test all installed cabling and hardware to ensure performance and compliance with specifications, and validate system functionality including connectivity, performance, and integration with existing infrastructure.
- Diagnose and resolve cabling, hardware, and network-related issues in the field
- Interpret work orders, drawings, and technical specifications to execute assigned tasks
- Conduct site assessments and pre-installation inspections
- Coordinate with project teams, customers, and store personnel to ensure smooth execution of installations
- Maintain accurate work logs, reports, and deliverables documentation
- Travel to customer sites across assigned regions to complete installations
- Support both day and night shift deployments, including weekends and after-hours work as required
- Operate Elevated Work Platforms (EWP), including scissor lifts and boom lifts (training/certification provided if required)
- Ensure adherence to all safety standards, including PPE and working-at-heights requirements
Technical Qualifications
- Proven experience with structured cabling installations in commercial or retail environments
- Hands-on experience with network infrastructure (switches, routers, wireless systems, POS systems, and related technologies)
- Strong understanding of network fundamentals and troubleshooting methodologies
- Ability to read and interpret technical drawings, schematics, and scope documentation
- Experience operating hand and power tools in support of cabling and hardware installations
- Working knowledge of Microsoft Office (Excel, Outlook, Teams) and general computer systems
Certifications & Requirements
- Valid G Driver’s License with a clean driver’s abstract
- Valid Working at Heights / Fall Protection certification (Ontario or equivalent)
- Elevated Work Platform (EWP) certification (or willingness to obtain)
- Ability to travel extensively and work independently across assigned regions
- Access to a reliable vehicle for transportation to job sites
Physical & Work Requirements
- Ability to lift and carry up to 50 lbs
- Comfortable working at heights and in various site conditions
- Willingness to work rotating shifts, including evenings, weekends, and on-call support
