Summary
JOB DESCRIPTION
The General Manager is a senior leadership role responsible for the overall success of one or more assigned client accounts. This position owns the client relationship, business performance, profitability, service delivery, and growth strategy, ensuring exceptional outcomes for both the client and the organization.
Working closely with clients, operational leaders, and shared services teams, the General Manager provides strategic leadership to drive operational excellence, financial performance, innovation, and continuous improvement across the portfolio. The role serves as the primary point of escalation for the client, builds trusted executive-level relationships, and identifies opportunities to expand services and create additional value.
The successful candidate is an experienced business leader with strong commercial acumen, a track record of managing complex portfolios, and the ability to lead high-performing teams. They are skilled at influencing stakeholders, navigating change, and delivering results in a fast-paced, client-focused environment.
Key Responsibilities
- Lead overall account strategy, financial performance, and operational delivery.
- Build and maintain strong relationships with senior and executive-level client stakeholders.
- Drive account growth through strategic planning, business development, and service expansion opportunities.
- Ensure contractual obligations, service commitments, and performance targets are consistently achieved.
- Foster a culture of innovation, continuous improvement, and exceptional client service.
- Lead, develop, and engage a high-performing team while promoting a safe, inclusive, and accountable workplace.
Qualifications
- Post Secondary degree or diploma; MBA is considered an asset.
- 10+ years of progressive leadership experience in account management, facilities portfolio management, operations, or a related field.
- Demonstrated success managing financial performance, client relationships, and business growth.
- Strong leadership, communication, negotiation, and stakeholder management skills.
- Proven ability to influence executive-level audiences and drive results through collaboration.
About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
About The Team
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
