Who are we?
Big Box Outlet Store (BBOS) has been a Canadian family-owned business since 1985. Our mission is “To turn every shopping trip into an exciting discovery of quality products at an affordable price.” We do this by offering quality brand-name products at discounted prices. We are experts at finding brand-name items through our reverse logistics and other purchasing channels and sell them through our 21 stores across BC and Alberta. We know how important saving money is for our customers, and we work hard to make sure we deliver value every single day.
Position Overview
The Social Media Specialist creates and delivers social content that connects customers with BBOS products, stores and promotions, and manages day-to-day organic social and online reputation activity.
The role owns content ideas, store capture, short-form video, copy, publishing, community engagement, Google Reviews and practical social reporting.
The role recommends social improvements within approved commercial priorities. General marketing administration, print purchasing, paid ads, CRM and technical website work sit outside the role.
This role will report to VP Sales with a dotted line to Manager, Retail Support & Services, and it will be a Full-time, 40-hour-per-week role. Based at the Abbotsford, BC office, with weekly Lower Mainland store visits and overnight travel to Interior BC and Alberta, generally once per quarter to each market.
Why should you join our team?
- Competitive salary ranging from $52,000 to $ 60,000 per year, based on experience.
- Fun working environment
- We are a growing business with aspirations to become a national brand.
- Casual dress & On-site free parking space.
- Employee discount on in-store purchases.
- Diverse workplace that encourages inclusivity.
- Extended Health & dental benefits from the first day
- GYM membership subsidy
- Group RRSP from the first day
Why will you be a good fit for this role?
- Strong team player who can work independently while maintaining a high level of initiative and engagement.
- You are a go-getter with a get-it-done attitude and proven social media skills, preferably in a retail environment.
- Exceptional communication skills and can easily connect with colleagues and external parties.
- You can juggle tasks! You are an expert at mastering time, tasks, and priorities in a dynamic environment.
- A problem solver with a proven ability to maintain calm under pressure.
- Attention to detail to ensure that all specifications are met and free of any errors.
Key Responsibilities:
Social Planning & Channel Ownership
- Maintain a two-week social content calendar; review priorities and confirm the coming week with the RSS Manager each week.
- Recommend content themes, formats and channel improvements based on customer relevance and observed results.
- Confirm product, price, condition, location and availability with stores or Buying before publishing.
- Manage content deadlines and approvals; recheck stock and offer details before publication.
Content Creation & Publishing
- Film, photograph, write and edit store content; appear in occasional short videos and voiceovers and help others contribute on camera.
- Show real products, recognizable brands, new arrivals, useful finds and approved offers with clear customer value.
- Schedule, publish and check content, links and accessibility within agreed approval guidelines.
- Use approved brand standards and templates. Partner with the Creative & CRM Specialist on campaign assets.
- Keep an organized library of footage, approved assets, permissions and reusable content.
Online Reputation & Local Presence
- Monitor assigned social comments, messages, Google Reviews and store-profile information during agreed staffed coverage.
- Provide useful routine replies and hand operational or sensitive issues to the accountable store, DM or function.
- Track useful reply times, unresolved handoffs, recurring customer themes, ratings and review activity.
- Keep approved local information accurate. Raise account, access and technical issues with the RSS Manager.
Store Content & Local Participation
- Build relationships with named store contacts and maintain a practical content-submission rhythm.
- Visit stores on an agreed schedule to capture content and help store contacts supply useful photos and footage.
- Give clear capture instructions and confirm required permissions. Reduce repeated chasing and unusable submissions.
- Support approved local events through social content and promotion; the RSS Manager owns event logistics and commitments.
- Share recurring customer and store feedback with the RSS Manager and recommend action.
Reporting & Coverage
- Provide a brief weekly update on content delivery, support required and unresolved customer handoffs.
- Review content and reputation results monthly, explaining what to continue, change or stop.
- Use approved production tools with human checks; document publishing, response and backup processes.
Regular Outputs
- Two-week social content calendar, updated weekly, with the coming week ready to publish.
- Platform-ready posts, photos and short video with accurate product and offer information.
- Routine inbox and review coverage with an unresolved-handoff log.
- Short monthly social and reputation readout with recommendations.
- Current store contacts, asset library and publishing/response instructions.
Decision Rights
- Choose routine content treatments and publishing timing within approved briefs and brand standards.
- Publish and respond within delegated guidelines; refer sensitive replies and operational remedies to the responsible owner.
- Return incomplete content submissions and request the facts needed for accurate publishing.
- Escalate capacity, deadline, access and customer issues to the RSS Manager.
- Obtain approval for offer changes, material claims, spending, brand departures and new customer-data uses.
Success Indicators:
- Produce accurate, useful content without relying on a designer for every routine post.
- Maintain a sustainable social calendar and dependable store-content pipeline.
- Provide timely routine replies and route operational issues to the right owner.
- Keep footage, permissions, approvals and backup instructions organized.
- Use evidence to improve content rather than report activity counts alone.
- Stay focused on social, content and reputation. General campaign tracking, print/vendors and signage logistics sit with the RSS Manager; creative and CRM remain with the Creative & CRM Specialist.
Requirements:
- Two or more years of relevant social media and content-production experience, supported by a practical portfolio.
- Hands-on filming, editing and copywriting skills, with comfort appearing in short videos and recording voiceovers.
- Experience publishing business content, managing community replies and interpreting basic channel analytics.
- Sound judgment, organization, attention to detail and dependable follow-through.
- Relevant marketing or communications education, or equivalent hands-on experience; no specific software certification required.
- Retail or multi-location experience; Google Business Profile and review management are assets.
Application Requirement: Please include three links on your resume to work you personally filmed, edited, wrote, or presented.
Apply now and enjoy a fruitful career journey with the BBOS team. Be ready to show us what you're made of!
