JOB LOCATION: True Balance, Spruce Grove, AB
POSITION TITLE: Clinic Lead
EMPLOYMENT STATUS: Full-Time
HOURS OF WORK: Mix of day, evening, and weekend shifts across a 5-day work week - flexibility to work evenings and weekends is required.
COMPENSATION: $27–$30 per hour, based on experience.
ABOUT BIOS
Bios Wellness Clinics' multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics, naturopathic medicine, and complementary & alternative medicine to enhance the well-being of our patients.
WHY BIOS
At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you'll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.
JOB SUMMARY
The Clinic Lead owns the daily leadership and operational success of the clinic - delivering exceptional client care, developing a strong team, driving operational efficiency, and helping the clinic hit its financial and performance goals.
Working closely with regional leadership and corporate support, the Clinic Lead is the clinic's primary point of leadership, building a culture rooted in accountability, collaboration, and continuous improvement.
KEY RESPONSIBILITIES
Leadership & Team Development
- Lead, coach, and mentor clinic team members day to day.
- Build a positive, professional, and collaborative team culture.
- Own onboarding, training, and ongoing development for new and current employees.
- Run regular team meetings, coaching conversations, and performance check-ins.
- Partner with leadership on performance management.
- Manage scheduling, time-off requests, and staffing coordination.
- Drive engagement, accountability, and a culture of continuous learning.
Operational Leadership
- Oversee daily clinic operations to keep workflows efficient and service exceptional.
- Enforce company policies, procedures, and operational standards consistently.
- Maintain clinic presentation, organization, cleanliness, and regulatory compliance.
- Track inventory, equipment, and supply levels, and manage ordering.
- Coordinate with internal departments and external vendors to keep operations running smoothly.
- Spot and act on opportunities to improve efficiency and client experience.
Client Experience
- Champion an exceptional client experience from first inquiry through ongoing care.
- Resolve client concerns quickly and professionally, leading service recovery when needed.
- Monitor client feedback and act on it.
- Drive client retention and relationship-building.
- Hold the team to consistent service standards.
Business Performance
- Drive the clinic toward its performance goals and KPIs
- Own end-to-end KPI management for the clinic - tracking, analyzing, and reporting on key performance metrics (revenue, retention, conversion, and service KPIs) on a regular cadence to regional leadership
- Build a culture focused on growth, retention, and service excellence
- Support promotions, events, and business development activity
- Use reporting and data to inform planning and decisions
Professionalism & Compliance
- Lead with integrity, professionalism, and accountability in every interaction.
- Protect the confidentiality of employee, client, and business information.
- Ensure compliance with company policy, industry regulation, and applicable law.
- Model company values and lead by example.
- Foster a respectful, inclusive, solutions-focused workplace
Administrative Responsibilities
- Complete administrative tasks accurately and on time.
- Keep documentation, records, and operational reporting accurate and current
- Support payroll, scheduling, inventory, and other business processes as needed
- Maintain data integrity across clinic systems and reporting platforms
All other related reasonable duties and responsibilities.
QUALIFICATIONS
- Minimum 2-3 years of direct management or supervisory leadership experience, with a proven track record of coaching, motivating, and developing a team - healthcare, medical aesthetics, wellness, hospitality, or retail preferred.
- Experience tracking, managing, and reporting on business KPIs (financial, operational, and client experience metrics) to drive clinic performance.
- Strong interpersonal, communication, and conflict-resolution skills.
- Excellent organizational and time-management skills
- Sharp problem-solving skills and sounds judgement
- Comfortable with technology and business management software
- Thrives in a fast-paced, client-focused environment, and flexible and adaptable as business needs shift.
What Success Looks Like:
Successful Clinic Leads consistently:
- Build a positive, engaged team culture.
- Deliver an exceptional client experience.
- Keep daily operations smooth and efficient.
- Drive clinic performance and accountability.
- Lead through coaching, communication, and collaboration.
- Spot opportunities for continuous improvement and growth.
- Serve as a trusted leader for both their team and the business.
What We Offer
- Competitive compensation structure
- Supportive and collaborative work environment
- Opportunities for ongoing education and advanced training
- Growth opportunities within a growing aesthetic practice
