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Added 10 days ago
BP
Assembly Technician and Project Coordinator - Axine Water
BLANKSLATE Partners
Richmond, BC
- Full-time
Location: This role will be based at Axine’s assembly facility (currently Mitchell Island, Richmond, BC) five days per week
Added 24 days ago
BP
Customer Service and Sales Support Representative - AL13 Architectural
BLANKSLATE Partners
Delta, BC
- Full-time
Added 24 days ago
BP
Project/Production Manager - Axine Water
BLANKSLATE Partners
Richmond, BC
- Full-time
Added 1 month ago
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Jr. Manufacturing Operations Engineer - Arbutus Medical
BLANKSLATE Partners
Burnaby, BC
- Full-time
Ability to work on-site in Burnaby five days per week
Added 1 month ago
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Senior Accountant - Arbutus Medical
BLANKSLATE Partners
Burnaby, BC
- Full-time
Added 1 month ago
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Manufacturing Development Engineer - Arbutus Medical
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Burnaby, BC
- Full-time
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Vancouver, BC
- Full-time
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Finance Coordinator - Arbutus Medical
BLANKSLATE Partners
Burnaby, BC
- Full-time
Added 10 days ago
BP
Assembly Technician and Project Coordinator - Axine Water
BLANKSLATE Partners
Richmond, BC
- $70,000 to $100,000 CAD / year
- Full-time
Added 24 days ago
BP
Customer Service and Sales Support Representative - AL13 Architectural
BLANKSLATE Partners
Delta, BC
- Full-time
Added 24 days ago
BP
Project/Production Manager - Axine Water
BLANKSLATE Partners
Richmond, BC
- Full-time
Added 1 month ago
BP
Jr. Manufacturing Operations Engineer - Arbutus Medical
BLANKSLATE Partners
Remote, Canada
- Full-time
- Remote
Ability to work on-site in Burnaby five days per week
Added 1 month ago
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Manufacturing Development Engineer - Arbutus Medical
BLANKSLATE Partners
Remote, Canada
- Full-time
- Remote
Added 1 month ago
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BLANKSLATE Partners
Remote, Canada
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Added 2 months ago
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BLANKSLATE Partners
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Added 3 months ago
Road Crew Foreman
BLANKSLATE Partners
Coquitlam, BC
This is a hands-on, field-based role - This role will be a night shift role
Added 3 months ago
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BLANKSLATE Partners
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Added 2 months ago
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Manager, Quality Assurance & Regulatory Affairs - Arbutus Medical
BLANKSLATE Partners
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- Full-time
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Added 4 months ago
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Vice President Project Development - CO280
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Added 5 months ago
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Remote, Canada
- Full-time
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BLANKSLATE Partners

Customer Service and Sales Support Representative - AL13 Architectural

Delta, BC, Canada

Salary Range: $55k - $65k (Dependent on Skills & Experience) · Full-time

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Job details

Pay: Salary Range: $55k - $65k (Dependent on Skills & Experience)
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.

We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.

Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.

The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.

Responsibilities:

Establish a positive, proactive, and ongoing relationship with customers/clients
Assist outside sales reps as needed
Process sales orders, returns, and related payments/credits
Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person
Represent the company at trade shows and industry events
Process sample order requests and coordinate shipping
Develop and maintain a high standard of product knowledge
Entering orders into a database using published lead times and following order processing guidelines
Develop an understanding of the manufacturing process
Proofing order documents and resolving any discrepancies
Maintaining master copies of sales orders
Promoting “end-to-end customer care” throughout all aspects of the process
Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up

Attributes of a Successful Candidate:

Minimum 1-year experience in a dynamic customer service position
Ability to fluently communicate in English (verbal and written)
Excellent numeracy literacy
Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
Attention to detail
Ability to remain organized while continually multi-tasking
Proactive problem solving
High standards and professional manner/demeanor
Sound judgment and accountability
Superior interpersonal skills

Requirements

- Minimum 1-year experience in a dynamic customer service position
- Ability to fluently communicate in English (verbal and written)
- Excellent numeracy literacy
- Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
- Attention to detail
- Ability to remain organized while continually multi-tasking
- Proactive problem solving
- High standards and professional manner/demeanor
- Sound judgment and accountability
- Superior interpersonal skills

Benefits

Positive work environment
Competitive benefits
Bonus and Profit Share
Salary Range: $55k - $65k (Dependent on Skills & Experience)

Apply on apply.workable.com About employer

More about this job

Responsibilities

The representative will provide customer service and sales support, process orders and payments, and answer customer questions by phone, email and in person. They will also keep records, check order documents and follow up on incomplete or inaccurate orders.

Requirements

Candidates need at least one year in a dynamic customer service role, fluent English, strong numeracy and computer skills in Microsoft Office or Google Suite, and attention to detail. Architectural building product experience is an asset but not required.

Skills

CRM software
order entry
order processing
Microsoft Office
Google Suite
Excel
Email communication
Phone communication
Lead generation
Product knowledge
Numeracy
Attention to detail
Multi-tasking
Time management
Problem solving
Customer service
Interpersonal communication
Record keeping
Payment processing
Learning new software

Benefits

Bonus and profit share

Keywords

customer service representative
sales support
order processing
order entry
CRM
lead generation
inside sales
sales administration
Microsoft Office
Google Suite
building products
architectural products
cladding
facade
quotes and pricing
trade shows
data entry
customer support

Seniority

Entry level

Perks

Performance bonus

Tools

Microsoft Office
Google Suite
CRM
order entry database

Languages

English

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