We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our clinic, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include answering phone calls, scheduling appointments, greeting clients, and assisting with various administrative tasks. The ideal candidate must have excellent communication skills, be proficient with technology, and be available to work daytime and evenings.
Qualifications:
- High school diploma or equivalent
- Must be comfortable and quick with technology
- Prior experience in customer service or receptionist role preferred
- Excellent verbal and written communication skills
- Strong organizational, prioritizing and multitasking abilities
- Proficient in using office equipment such as phone systems, printers, and computers
- Ability to handle stressful situations with calmness and professionalism
- Strong attention to detail and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Knowledge of medical terminology and procedures is a plus
- Flexible availability
- Experience with JaneApp is an asset
Responsibilities:
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Greet and check-in clients, ensuring a positive first impression
- Schedule appointments and maintain an organized calendar
- Assist in maintaining cleanliness and tidiness of the clinic, including cleaning and maintenance tasks
- Manage incoming and outgoing mail and packages
- Update and maintain client records accurately and confidentially
- Assist with administrative duties such as data entry, and preparing documents
- Handle client complaints or concerns with empathy and resolution
- Collaborate with the team to ensure smooth workflow and provide support when needed
- Stay up-to-date with clinic policies and procedures, as well as industry regulations
This is a part-time position that requires daytime and evening hours. The successful candidate will be responsible for answering phones, greeting clients, assisting with cleaning and maintenance tasks around the clinic, and demonstrating excellent communication and technology skills. If you are a dedicated and friendly individual who enjoys providing exceptional customer service, we would love to hear from you!
