The Blue Heron Company Limited operates a hospitality and tourism business in Tobermory, Ontario. Offering tour boats within Fathom Five National Marine Park on multiple departures daily, motel rooms, rental cottages, retail stores and many other property holdings. This multi-faceted business is looking to hire a Manager with a depth of experience and knowledge in hospitality and/or tourism that will continue to lead and grow the company while maintaining the highest quality products and customer standards our guests have become accustomed to.
Manager Duties:
Oversees day to day operations of The Blue Heron Company Limited to keep work organized and efficient.
Responsible for implementing new strategies for growth as defined by the ownership group.
Training new managers and supervisors.
Setting hiring goals and practices and reviewing throughout the hiring process.
Recognizing, motivating and coaching all team members in order to achieve operational success.
Responsible for inventory controls, forecasting, ordering and overseeing inventory counts.
Evaluating productivity and performance and implementing strategies for improvement.
Keeping detailed reports of business and employee performance.
Coordinating all departments.
Maintain the highest possible level of customer service through training and follow up along with resolving all customer complaints.
Review schedules and approve those that achieve operational excellence, promote customer service and control cost of labor.
Ensure cash control and security procedures are in place and maintained.
Adhere to Occupational Health and Safety act, local health and safety codes and company safety procedures.
Responsible for conducting performance reviews of all management and supervisory staff.
Ensure maintenance of equipment, facilities and grounds through the use of preventative maintenance plans based on corporate standards.
The Manager may take on the duties of other employees or departments to fill temporary gaps or assist the team.
Every aspect of companies day to day operations is the concern of the Manager and they must be familiar and competent in all aspects.
Requirements:
- Proven experience in management.
- Strong leadership skills with the ability to motivate and inspire a team
- Strong communication and interpersonal skills, both written and oral
- Strong analytical and decision-making skills
- Ability to multitask in a fast paced environment
- Customer service skills that will exceed guest expectations
- Must be able to work with no supervision and have strong initiative
- Must be able to perform efficiently during high volume peak periods (June - September).
- Must be flexible to work evenings, weekends and holidays.
If you have a passion for hospitality, excellent leadership skills, and a desire to create memorable experiences for guests, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience. Professional references required.
