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Added 16 mins ago
BN
Store Manager - Mayfair Mall
Bailey Nelson
Victoria, BC
- Full-time
Proven Store Management experience in Optics or Retail at a Senior Store Manager level (or equivalent)
Added 16 mins ago
T
Change Manager
TD
Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
- Full-time
At TD Insurance (TDI), our Change Management Practice serves as the adoption engine behind transformation, helping strategic investments deliver lasting business outcomes through sustained…
Added 16 mins ago
BH
Occupational Therapist, Transitional Care
Bruyère Health
Ottawa, ON
- Part-time
Reporting to the Clinical Manager, you will be responsible for all aspects of occupational therapy treatment and care of patients.
Added 16 mins ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
McGill’s Scholarship and Student Aid Ofﬁce (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid…
Added 16 mins ago
AG
CQV Specialist I (Lab)
AtomVie Global Radiopharma
Hamilton, ON
- Up to $64,000 CAD / year
- Full-time
Reporting to the Engineering Manager as a CQV Specialist (Lab), assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and…
Added 16 mins ago
Administrator - 1 Year Term
Siemens
Oakville, ON · Quebec, QC
…colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important:…
Added 16 mins ago
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Managing Director, Commercial Banking (Corporate Finance Group)
BMO
Vancouver, BC · FBT
- Full-time
The Managing Director, Senior Relationship Manager is an individual contributor who manages a diversified commercial lending portfolio and supports the origination of new clients, and…
Added 16 mins ago
B
Group Product Manager, Home Financing
BMO
Toronto, ON · BMOPLACE
- Full-time
Ensure frontline teams have clear product guidance, job aids, documentation, escalation paths and change-management support.
Added 16 mins ago
B
Regional Supervision Officer, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
As a Regional Supervision Officer, you will play a critical role in supporting the risk management, regulatory oversight, and supervisory framework of BMO Nesbitt Burns. Working closely…
Added 16 mins ago
B
Senior Manager Risk Strategy
BMO
Toronto, ON · BMOPLACE
- Full-time
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Added 16 mins ago
Manager, Media Planning
WPP Media
Montreal, QC
…agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational…
Added 16 mins ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 16 mins ago
AW
Senior Manager, Agency Portfolio
Arterra Wines Canada
Mississauga, ON
- Full-time
…our ever-evolving organization. Are you someone who embraces change and excels in diverse roles that span across various functions? If so, we look forward to hearing from…
Added 16 mins ago
A
National Senior Manager, Enterprise Employee Relations
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…ethically to keep our teams focused on delivering medicines that change patients’…
Added 16 mins ago
AI
Quick Lube Technician - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
- $18 to $20 CAD / hour
- Full-time
…accordance with policies and procedures as set forth by the Service Manager. The Lube Technician will also perform light mechanical work such as tire and battery…
Added 29 mins ago
C
NEW GRAD Junior Project Manager/ Business Analyst
CGI
Toronto, ON
- Full-time
…professional who is excited to build a career across project management, business analysis, delivery operations, and account planning. This role is ideal for someone who is organized,…
Added 29 mins ago
SM
Project Manager III Project Management Office
St. Michael's Hospital
Toronto, ON
- Temporary
Expertise in operational excellence, budgeting, quality improvement, change management, and process redesign (Lean/Six Sigma).
Added 29 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Canada
- Full-time
Own the operational framework across Sales, including workflows, processes, performance management, reporting, and cross-functional handoffs. Identify opportunities to improve how teams…
Added 29 mins ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Reporting to the IT Manager, you will contribute to the development and automation of Guidewire InsuranceSuite applications while building your expertise in Guidewire technologies,…
Added 29 mins ago
R
Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Trois-Rivières, QC
- Full-time
Radio-Canada’s multimedia station in Sherbrooke is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 29 mins ago
ZC
Claims Fraud and Investigations Manager
Zurich Canada
Waterloo, ON
- Full-time
Zurich Canada is currently looking for a Claims Fraud and Investigations Manager for our Waterloo officee to lead and develop a team responsible for the prevention, detection, and…
Added 29 mins ago
ZC
Claims Investigator, Investigative Services
Zurich Canada
Waterloo, ON
- Full-time
Reporting to the Claims Fraud and Investigations Manager, you will conduct investigations of suspected insurance fraud and complex claims matters while delivering high-quality investigative…
Added 29 mins ago
ZC
Senior Claims Investigator, Personal Lines Claims, Investigative Services
Zurich Canada
Waterloo, ON
- Full-time
Reporting to the Claims Fraud and Investigations Manager, you will direct, lead and conduct investigations of suspect fraud, high exposure, and complex investigations within Personal Lines…
Added 29 mins ago
LA
Lead Solution Architect
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every…
Added 29 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Toronto, ON
- $144,024 to $194,633 USD / year
- Full-time
Own the operational framework across Sales, including workflows, processes, performance management, reporting, and cross-functional handoffs. Identify opportunities to improve how teams…

Closed listing

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Closing date: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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