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Added 5 mins ago
KL
Manager, Capital Planning and Delivery
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead capital planning and investment priorities: Oversee the development and prioritization of a significant municipal capital infrastructure portfolio, including civic administration and…
Added 5 mins ago
VA
Registered Veterinary Technologist, Landing Animal Hospital
VCA Animal Hospitals
Calgary, AB
- Full-time
…full-time Registered Veterinary Technologist, RVT, to join our team. While our network is large, we still offer that local community feeling, mentorship, and additional…
Added 5 mins ago
B
Intern, Graphic Design (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Work closely with the design lead in the development and execution of design projects.
Added 5 mins ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Canada – Winners, Marshalls, HomeSense
Fort St. John, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Demonstrated ability to lead, develop, and empower a large team.
Added 5 mins ago
B
Intern, Executive-Level Project Management (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
…are a global organization focused on working together with a team…
Added 5 mins ago
B
Manager - Programs Management, Strategy, Process & Tools
Bombardier
Montreal, QC
- Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 5 mins ago
TS
Store Manager
The Salvation Army in Canada
Saskatoon, SK
- Full-time
Internal: Retail District Managers, other Retail Store Managers and store team
Added 5 mins ago
DI
Full Stack Developer – AI Python SQL Vue.js (1796) $75-80hr
Direct IT Recruiting Inc.
Toronto, ON
- $75 to $80 CAD / hour
- Contract
We are seeking a Senior Full Stack Developer with proven leadership in delivering complex AI solutions. This lead role requires hands-on experience with Generative AI, including…
Added 5 mins ago
WB
Growth Director | AI-focused Agency | Hybrid in London, ON | $110-130k + benefits
White Bay
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
They are looking for a Director of Growth to lead strategic growth initiatives for a portfolio of enterprise-level accounts while managing and developing a high-performing team of marketing…
Added 5 mins ago
SB
Sales Manager, Star Building Materials
Star Building Materials Edmonton
Nisku, AB
- Full-time
…develop sales targets and tactics; and effectively coach and lead the Sales force in achieving the assigned targets. You ensure excellent customer experiences are delivered to consistently…
Added 5 mins ago
S
Senior Employment Services Manager-FT-Kitchener, Waterloo, Barrie- Term
Serco
Kitchener, ON
- Full-time
…the economy. As a key member of Serco’s Employment Services team, you will build key relationships that will support community job seekers and businesses and help to build a healthy economy…
Added 5 mins ago
A
Data Engineer Analyst
Avanade
Toronto, ON
- Full-time
Join our Data Engineering team and create cutting-edge solutions within Avanade’s Business Intelligence practice. We’re seeking ambitious technologists passionate about Microsoft cloud…
Added 5 mins ago
YO
Cabinet Maker and Youth Mentor
Youth Opportunities Unlimited (YOU)
London, ON
- Full-time
…assists in the mentoring of skills to youth, including skills development, with specific emphasis on youth employment training and job attainment in a dynamic team environment. Other duties…
Added 5 mins ago
E
Automotive Detailer
Enterprise
Belleville, ON
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $18.50 / hour and is located at 301 COLEMAN STREET,…
Added 5 mins ago
TC
Assistant Store Manager Winners - Moncton
TJX Canada – Winners, Marshalls, HomeSense
Moncton, NB
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Demonstrated ability to lead, develop, and empower a large team.
Added 5 mins ago
TC
Retail Store Coordinator Full Time Marshalls/HomeSense - Fairway Plaza
TJX Canada – Winners, Marshalls, HomeSense
Kitchener, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 mins ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
Lycopodium is currently recruiting for a Lead Project Planner to join our growing Projects team in Mississauga, ON.
Added 5 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
…rep performance, manager feedback, and business priorities. Lead enablement projects and execute proper change management processes across the XDR…
Added 5 mins ago
CC
National Account Manager
Cogent Communications
Mississauga, ON
- Full-time
Ability to work in a fast paced, team environment with revenue deadlines
Added 5 mins ago
FS
Manufacturing Engineer
Five Seasons Comfort Limited
Concord, ON
- Full-time
We are actively hiring 3-4 manufacturing engineers to join our team. The ideal candidate has a strong background in manufacturing engineering, metal fabrication, process development, and…
Added 5 mins ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
The selected candidate will lead the coordination and execution of committee-driven initiatives and cross-functional projects that support ISCT's scientific priorities. This includes…
Added 5 mins ago
BE
People Ops Coordinator (Mat Leave Coverage)
Bardel Entertainment
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Working as part of the People Ops team, this role provides day-to-day HR coordination across areas such as onboarding, employee records, HR administration, employee support, and engagement.…
Added 5 mins ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Added 5 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Ability to work in a fast paced, team environment with revenue deadlines.
Added 5 mins ago
CA
Training Associate, Client Services
Chartright Air Group
Mississauga, ON
- Full-time
For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced,…

Closed listing

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Closing date: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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