Account Manager – Contract Manufacturing & CPG
Location: Greater Toronto Area, ON
Work Arrangement: On-site
We are seeking a high-impact Account Manager to lead strategic account growth, client retention, and operational excellence across a portfolio of clients within the healthcare and consumer packaged goods (CPG) sectors.
This is a highly visible role for an experienced account or program management professional who can combine commercial relationship management, supply chain coordination, operational problem-solving, and business growth.
The successful candidate will serve as a key point of contact for assigned clients, managing projects from quotation through delivery while building long-term partnerships and identifying opportunities for expanded business.
This is an excellent opportunity to make a meaningful impact on client relationships, operational performance, and business growth.
Key Responsibilities
Strategic Account Management
- Own relationships and growth plans for assigned healthcare and CPG clients.
- Identify opportunities for volume growth, SKU expansion, automation, and cost optimization.
- Support client business reviews, focusing on performance, risks, opportunities, and growth initiatives.
- Develop long-term account strategies aligned with client supply chain and commercialization objectives.
Client Retention & Operational Excellence
- Support onboarding of new clients and program transitions when required.
- Monitor key performance indicators including service levels, OTIF, quality, and production adherence.
- Coordinate cross-functional resolution of supply disruptions, material shortages, production delays, and other operational issues.
- Conduct gap analyses and drive corrective actions to protect client relationships, service levels, and margins.
- Manage projects and timelines from quotation through successful deliver.
Supply Chain & Cost Optimization
- Coordinate with suppliers and internal teams to ensure timely availability of materials.
- Support vendor performance management and continuous improvement initiatives.
- Identify opportunities for material standardization, automation compatibility, and cost efficiencies.
- Work cross-functionally to improve service levels, supply continuity, quality, and cost competitiveness.
Qualifications
- 6+ years of experience in account management, program management, client strategy, commercial operations, or a related field.
- Experience in contract manufacturing, healthcare, pharmaceuticals, or CPG is an asset.
- Strong interpersonal and communication skills with the ability to work effectively with clients, vendors, and internal teams.
- Strong sense of urgency and exceptional attention to detail.
- Proven analytical, problem-solving, and project management skills.
- Proficiency with SAP, Microsoft Office, and AI-enabled business tools.
- Ability to work independently with minimal supervision and take ownership of priorities.
- Highly organized with the ability to manage multiple projects, stakeholders, and deadlines simultaneously.
Core Competencies
- Strategic Account Growth
- Client Relationship Management
- Operational & Supply Chain Knowledge
- Material Management
- Continuous Improvement
- Problem Solving
- Cross-Functional Leadership
- Commercial & Financial Acumen
