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Location
North York, ON
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Work location
On site
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Salary$19.00 to $21.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#10288453364
Bookkeeping Bizz Inc. provides bookkeeping, personal and corporate tax, payroll, and business registration services. We are looking for an organized, dependable, and professional receptionist with *strong verbal and written communication skills in both English and Turkish*. As the first point of contact for our clients, you will help keep our front office running smoothly and coordinate communication between clients, our team, and government bodies, including the Canada Revenue Agency (CRA) and Service Canada. *Key Responsibilities* * Welcome clients and visitors professionally and maintain an organized reception area. * Answer telephone calls, emails, and WhatsApp Business messages in English and Turkish. * Respond to routine inquiries and direct technical questions to the appropriate team member. * Schedule and confirm appointments, send reminders, and coordinate appointment changes. * Assist new and existing clients with intake forms and explain document submission procedures. * Send approved document checklists, fee information, and secure upload instructions. * Follow up with clients regarding missing documents, incomplete forms, and outstanding signatures. * Communicate with CRA, Service Canada, and other government bodies regarding administrative inquiries, document requirements, and file status, within the authorization granted and under team direction. * Prepare routine correspondence and submit approved documents through designated channels. * Record government communications accurately, including reference numbers, requested actions, deadlines, and follow-up requirements. * Promptly flag government notices, urgent requests, and deadlines to the responsible team member. * Create or update client work items, record communications, and notify assigned employees. * Receive, scan, organize, and route documents to the correct client file and team member. * Support the Office Manager and Operations Manager with daily administrative tasks. * Maintain confidentiality when handling personal, financial, and business information. *Required Qualifications* * *Strong verbal and written communication skills in both English and Turkish.* * Experience in reception, customer service, or office administration. * Confidence communicating professionally with clients and government representatives. * Excellent organization, attention to detail, and consistent follow-through. * Strong multitasking skills, with the ability to manage calls, visitors, emails, messages, and administrative tasks while prioritizing urgent requests and maintaining accuracy and professionalism. * Ability to prioritize tasks and manage calls, visitors, messages, and administrative work during busy periods. * Proficiency with Microsoft Outlook, Word, Excel, and digital filing systems. * Willingness to learn our task management and secure document-sharing tools. * Reliability, punctuality, discretion, and sound judgment. Assets * An accounting background, including relevant education or experience in bookkeeping, tax, payroll, or an accounting office. * Experience communicating with CRA, Service Canada, or other government bodies. * Familiarity with client intake, confidential document handling, and task management systems. Technical advice, tax decisions, and substantive government responses will be handled or approved by the appropriate team member. *What We Offer* * A collaborative and supportive team environment. * Training on our systems, client intake, and administrative procedures. * A varied role supporting individuals and business owners. * Opportunities to develop your administrative and client service skills. Pay: $19.00-$21.00 per hour Expected hours: 39.0 per week Benefits: * Casual dress * On-site parking Work Location: In person