Join our Anjou team: where the agility of a small team meets the advantages of a large company!
Are you passionate about customer service, sales and building long-term relationships of trust? We have exactly what you’re looking for! Boulons Plus is looking for an Account Manager – Inside Sales for its Anjou branch, with potential to grow into a field-based business development role (outside sales).
Why you’ll love this job:
- A team of 3 supportive, tight-knit and dynamic colleagues
- Access to the resources and stability of a well-established company
- A friendly schedule: finish your week at noon on Fridays
- Motivating challenges, autonomy and growth opportunities
Your day-to-day role:
Under the supervision of the Branch Manager, you will be the key point of contact for our customers. You will play an essential role in managing and growing existing accounts, ensuring impeccable service and actively contributing to sales growth.
Your main responsibilities:
- Maintain and develop strong relationships with existing customers
- Proactively follow up with inactive customers to re-engage them
- Respond to requests and ensure customer satisfaction
- Manage orders in our ERP system (purchase orders, follow-ups, etc.)
- Work closely with the production team to accurately represent customers’ needs and expectations
- Thoroughly understand our capabilities and communicate them clearly and realistically
- Maintain exemplary rigor in managing follow-ups and the dashboard
And of course, any other tasks that contribute to delivering a high level of customer service!
Professional experience and background:
- 5 or more years of experience in B2B sales or a related role where customer relationships are at the heart of the work
- Experience in an industrial or technical sector is a valued asset
- Sales training is a plus to help you stand out
Technical skills:
- Proficiency with the MS Office suite (Word, Excel, Outlook), including advanced Excel skills
- Ease using integrated software
- Knowledge of ERP systems (Epicor an asset)
What sets you apart:
- Natural talent for sales, negotiation and customer service
- Excellent communication, active listening and the ability to build strong relationships
- Results-oriented with a strong team spirit
- Rigor, organizational skills and attention to detail
- Analytical mind and quick problem-solving
- Ability to stay calm and keep priorities well aligned, even in the heat of the action
- Bilingualism essential
