Responsibilities
Respond to customer inquiries across phone, email, and live chat; diagnose basic product or configuration issues; and coordinate escalations for advanced or on-site support. Maintain customer records and knowledge resources, resolve complaints, share feedback and service concerns internally, and collaborate with Sales and Field Operations to deliver a strong customer experience.
Requirements
Fluency in spoken and written French and English is required. Candidates must be self-motivated, able to work with minimal supervision and navigate multiple systems while communicating with customers, and able to resolve or appropriately escalate customer issues.
