What We Do:
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.
What We Value:
At Bromwich+Smith, putting people first isn’t just an idea - it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include: People Come First, Committed in Heart and Mind, Succeed Together, Own It, Find a Better Way, and Do the Right Thing.
Level I, Estate Administrator – Proposals
Location: Downtown Calgary / Hybrid
Reports to: Manager, Proposal Services
The Opportunity
Bromwich+Smith is looking for a detail-oriented and compassionate Level I, Estate Administrator – Proposals to support the administration of Consumer Proposal files.
In this role, you will help clients move through their Consumer Proposal by keeping estate information accurate, monitoring payments and file requirements, following up on outstanding items, and ensuring important deadlines are met.
You will work with clients who may be experiencing challenging financial circumstances, so clear communication, empathy, accuracy, and good judgment are essential. You will also work closely with other members of the Proposal Services team, Licensed Insolvency Trustees, Proof of Claim Specialists, creditors, and other internal partners.
This opportunity is well suited to someone who enjoys detailed administrative work, problem-solving, helping people, and taking ownership of their work from beginning to end.
What You’ll Do
Administer Consumer Proposal Files
- Support the day-to-day administration of Consumer Proposal estates.
- Process and maintain debtor and estate information using B+S insolvency software.
- Monitor estate files, client activity, payment status, and file progression using Proposal Administration dashboards.
- Maintain complete and accurate documentation throughout the life of the proposal.
- Review files regularly to ensure required activities and follow-ups are completed on time.
- Help prepare files for the next stage of administration, including completion or discharge requirements.
- Identify missing information, inconsistencies, or issues and take appropriate action or escalate when required.
Monitor Payments and Support Clients
- Monitor client payment arrangements and proposal balances.
- Proactively follow up with clients regarding missed payments, arrears, and non-sufficient funds.
- Provide clients with clear information about their payment status and proposal requirements.
- Assist with payment-related requests, including eligible payment postponements.
- Document client conversations and actions accurately.
- Communicate respectfully and compassionately while maintaining the requirements of the Consumer Proposal.
- Follow up on outstanding matters until they are appropriately resolved.
Maintain Compliance and Accuracy
- Administer proposal files in accordance with the Bankruptcy and Insolvency Act (BIA) and applicable Office of the Superintendent of Bankruptcy directives.
- Verify information and documentation for accuracy and compliance.
- Handle personal and financial information in accordance with privacy requirements and B+S practices.
- Meet applicable regulatory and internal deadlines.
- Maintain accurate and organized estate records.
- Use established procedures and sound judgment when addressing routine issues.
- Escalate more complex or higher-risk concerns to senior team members or leadership when required.
Work Together to Resolve Estate Matters
- Collaborate with Level II and Senior Estate Administrators, Team Leads, and other members of Proposal Services.
- Work with Proof of Claim Specialists to confirm liabilities, creditor information, account numbers, and related documentation.
- Share information with internal teams to help resolve client and estate issues efficiently.
- Communicate with creditors, including financial institutions, when information or clarification is required.
- Share knowledge, observations, and best practices with the team.
- Look for opportunities to improve workflows and make proposal administration more efficient.
What You Bring
- Strong administrative and organizational skills with excellent attention to detail.
- The ability to manage multiple files, priorities, deadlines, and follow-up activities.
- Strong written and verbal communication skills.
- A respectful and compassionate approach when supporting people experiencing financial difficulty.
- Sound judgment and the ability to recognize when an issue needs to be escalated.
- Strong problem-solving and critical-thinking skills.
- The ability to follow established procedures while taking ownership of your work.
- Comfort working with confidential personal and financial information.
- The ability to work independently while contributing to a collaborative team environment.
- Confidence learning and working within specialized software, dashboards, and digital systems.
Previous experience in insolvency, financial services, banking, administration, collections, or a regulated environment would be considered an asset.
Knowledge of Consumer Proposals, the Bankruptcy and Insolvency Act, or Office of the Superintendent of Bankruptcy requirements would also be considered an asset.
What Success Looks Like
Success in this role means Consumer Proposal files are administered accurately, clients receive timely and respectful support, and important requirements are completed on time.
You will help B+S succeed by:
- Keeping estate files accurate, complete, and up to date.
- Meeting BIA, OSB, and internal deadlines.
- Following up proactively on missed payments and outstanding requirements.
- Providing clients with clear and compassionate support.
- Recognizing concerns early and escalating them appropriately.
- Taking ownership of your assigned files and following tasks through to completion.
- Working collaboratively with colleagues to resolve client and estate issues.
- Using systems and dashboards effectively to manage workload and priorities.
- Identifying practical opportunities to make processes easier and more efficient.
Our Values
At B+S, our values guide how we work, make decisions, and support our clients and one another:
- People Come First
- Do the Right Thing
- Find a Better Way
- Succeed Together
- Own It
- Committed in Heart and Mind
Inclusion and Accommodation
Bromwich+Smith is committed to fostering a safe, healthy, respectful, and inclusive work environment. Reasonable accommodations are available throughout the recruitment process and during employment for candidates and employees with disabilities. Please let us know how we can support you.
Why Should You Apply?
You will be part of a growing and dynamic Insolvency firm. We offer on-the-job training with opportunities for growth and professional development. We offer a competitive base salary plus performance-based incentives. We offer amazing health, dental, vision, and paramedical benefits, a generous Flexible Spending Account, and a company matching group savings program. We have great time-off policies that include wellness days and paid vacation time.
To protect our people, brand, and assets, as part of our selection process, all candidates must clear a criminal background check.
B+S is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and a better experience for our clients. Whatever your identity, we will give your application fair consideration.
