Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us
Full Time Guest Services Partner
Requirements:
-
At least 2 years of experience in Front Office operations at a hotel.
-
Working towards a degree or diploma in Hotel Management is an asset
-
Experience with computerized Front Office systems, especially Opera Cloud, is an asset.
-
Proficient in Microsoft Word and Excel.
-
Comfortable handling cash and floats.
-
Must be available 7 days a week for varied shifts, including overnights, weekends, and holidays.
-
Strong background in guest service.
-
Excellent communication skills, both written and verbal.
-
Highly organized, goal-driven, and able to work well under pressure.
Job Responsibilities:
-
Maintain a high level of professionalism in all interactions and tasks.
-
Actively seek guest feedback and resolve issues in line with Brookstreet’s service standards and partner empowerment philosophy.
-
Work closely with the Reservations team.
-
Stay informed of VIP guests and special requests, ensuring all needs are met or exceeded.
-
Be fully trained in emergency procedures, including fire safety and crisis management.
-
Delivering exceptional guest service at all times.
-
Monitor room inventory, especially during busy or sold-out nights.
-
Take on special duties as needed to support smooth Front Office operations.
-
Consistently provide the highest level of service to both guests and internal teams.
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.
