Customer Service Representative
Greater Toronto Area, ON
Introduction
Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation. This position is well suited to an organized professional who communicates clearly, takes ownership of problems, and can manage multiple priorities in a fast-paced environment.
Responsibilities
- Process customer inquiries received by email and telephone in a timely and professional manner.
- Review, enter, confirm, monitor, and follow up on customer orders.
- Process order changes and cancellations accurately.
- Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
- Monitor order progress and maintain clear communication with customers throughout the order process.
- Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
- Prepare and process invoices for completed orders.
- Print, scan, prepare, and file administrative documents as required.
- Answer and direct incoming telephone calls.
- Provide backup support for inbound orders and inventory supply monitoring.
- Assist with sample processing and the management of promotional materials when required.
- Complete additional assignments in accordance with established procedures and management direction.
- Represent the organization professionally and contribute positively to its values, culture, and reputation.
Requirements
- Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
- Strong written and verbal communication skills.
- Demonstrated ability to provide professional and solutions-focused customer service.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to manage multiple orders, inquiries, and priorities simultaneously.
- Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
- Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
- Experience preparing invoices and maintaining order documentation is preferred.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience working with an ERP, order-management, or inventory-management system is an asset.
- Ability to work effectively both independently and as part of a collaborative team.
- Willingness to provide cross-functional administrative and operational support when required.
What We Offer
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.
About Us
Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 50 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing – anywhere in the world.
