The Customer Service/Order Desk Representative directly reports to the Branch Manager and acts as the front line, providing superior service to our customers in person, and on the phone.
Major Areas of Responsibilities
- Serves customers by providing product information in person at the counter, as well as by email and phone
- Create quotes and enter sales orders through ERP system (Syspro)
- Provides support to Branch Sales Rep
- Process customer returns
- Process electronic and cash payment transactions
- Prepare and reconcile day end deposits
- Maintain showroom and general housekeeping
- Responsible for opening/closing of showroom
- Assist with annual inventory and periodic cycle counting
- Assist with warehouse duties when needed
- Create purchase orders and supply chain transfers for sales orders
- Receive purchase orders and supply chain transfers into inventory
- Continue ongoing development of product knowledge of BMI products and allied products
Required Knowledge, Skills and Abilities
- Computer literate (Microsoft Office, ERP Software)
- Superior customer service communication skills utilizing tact, diplomacy and professionalism at all times
- Mathematically inclined
- Strong organizational skills
- Highly flexible – able to adjust quickly in a varied environment
- Able to work both independently and as a team player
- Excellent time management skills
- Energetic, motivated to continue to increase product knowledge including installation techniques
- Confident in making sound decisions
- Effective communicator with staff as well as all levels of management
- Thrives working in a very fast-paced environment
Education/Certification/Experience
- Possesses some industry knowledge in exterior building products
- High school diploma or GED
- Intermediate knowledge of Outlook, Excel and Word
Physical Demands
- Sitting at a desk
- visual/mental – working at a computer, escalated customer dealings
- lifting up to 22 kgs.
- Standing
- Stair/ladder climbing
Work Environment
While performing the duties of this position, the employee will be working mainly in a retail showroom with some exposure to a warehouse facility with moving vehicles (forklifts). The noise level in this environment is moderate.
PPE Required
- CSA-Approved Safety shoes / boots
- Safety glasses
- Gloves
Hours of Work
40.0 – 47.5 hours/week; varies according to individual branch seasonal operating hours
Includes 30-minute unpaid meal break + 2 paid 15-minute breaks each shift
Overtime as required.
Monday-Friday 7am-4pm