About Us
Merch Express Corp. is a Calgary-based custom apparel and promotional products company. We print t-shirts, hoodies, tank tops, and more for businesses, events, and individuals, using screen printing, full-color printing, and embroidery. We're a small, fast-paced team that takes pride in turning customers' ideas into quality products they're proud to wear.
The Role
We're looking for a Customer Service Specialist to be the friendly, reliable voice of Budget Promotion. You'll help customers by phone, email, and in person - answering questions, processing orders, and making sure every job gets delivered right and on time.
What you'll do:
- Answer customer questions about products, pricing, and timelines
- Process orders and keep customer records up to date
- Help customers choose products and customization options (printing, embroidery, etc.)
- Coordinate with our production and design teams to keep orders on track
- Follow up with customers to make sure they're happy with the final product
- Handle and resolve any issues that come up along the way
What You Bring
- Strong customer service skills and a solutions-first attitude
- Clear, professional communication - on the phone, in writing, and in person
- Comfort working on-site in a busy, production-focused environment
- Basic computer skills and familiarity with order entry or CRM systems
- Great organization and attention to detail, especially when juggling multiple requests
- A plus: experience in retail, printing, apparel, or another customer-facing role
Why Join Us
- You'll work closely with customers and see their ideas come to life, in a hands-on environment where no two days look the same.
