CategorySkills: Must‐Have Skills• 8–12+ years in Application Support / Production Management within BFSI• 3–5+ years in a technical people‐management or service delivery 1lead role• Deep knowledge of ITIL processes (Incident, Problem, Change, Release)• Experience supporting mission‐critical banking or Capital Markets applications• Strong stakeholder management and executive communication skills• Hands‐on experience with production incident management and RCA• Understanding of technology risk, audit, and regulatory requirements Nice‐to‐Have Skills• Capital Markets domain exposure (Trading, Risk, Market Data, Finance)• Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar tools• Exposure to cloud or hybrid environments• SRE or DevOps maturity in regulated environments• Vendor management and managed services transition experience