Responsibilities
Provide onsite and remote technical support for end-user devices, operating systems, peripherals, and software applications, including installation, configuration, troubleshooting, and hardware or software changes. Manage tickets and asset records, maintain service-level compliance and documentation, inspect and test devices, troubleshoot video conferencing technology, and familiarize users with newly installed PCs.
Requirements
The role calls for technical support across Windows, Mac, and non-Windows environments, along with experience handling end-user devices, applications, ticket queues, and asset records. The title indicates a bilingual role, and the posting also expects effective video conferencing support and brief user training during new PC installations.