Customer Service Assistant
Location:
Edmonton, Alberta, CA
Type of contract: Permanent
Posting date: Oct 30, 2026
Job offer reference: 216607
Key Accountability/Responsibilities
- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities
READY TO LEAVE YOUR MARK IN A SMARTER SOCIETY?
Key Accountability/Responsibilities
- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities
Key Accountability/Responsibilities
- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities
