Job Overview
As Manager, Strategic Accounts at Butterfield & Robinson, you will play a key role in supporting and growing B&R’s (Un)Corporate business.
This is a client-facing, cross-functional role that sits at the intersection of business development, account management, trip development, marketing coordination, and project management. You will be responsible for ensuring strong continuity with existing partners and clients, while supporting the development of new business opportunities through pitch preparation, relationship management, and thoughtful follow-through.
You will work closely with the Senior Director of Business Development, Regional Directors, Marketing, Sales, Operations, and Digital teams to help bring complex partner-led opportunities to life. Many of these opportunities require custom trip material development, tailored marketing assets, landing pages, registration support, branded materials, launch events, rooming or table assignments, transportation coordination, and ongoing client communication.
Success in this role requires someone who is highly organized, commercially minded, comfortable in client conversations, and able to move easily between details and relationships. This is a sales-oriented account management role designed to protect existing relationships, create a better partner experience, and identify opportunities for renewal, upsell, and future business.
Key Responsibilities
Account Management & Client Continuity
Serve as the lead day-to-day contact for assigned partner and client accounts.
Own project trackers, timelines, follow-ups, deliverables, and next steps across active partner opportunities.
Ensure clients and partners receive clear, polished, and consistent communication from pitch through execution.
Maintain visibility across account status, open items, risks, deadlines, and opportunities.
Build strong relationships with partners and internal stakeholders to support continuity, trust, and future growth.
Business Development & Pitch Support
Support the development of pitch materials, proposals, presentations, and client-facing documents.
Attend pitch meetings and manage follow-up, recaps, next steps, and internal coordination.
Trip Development & Cross-Functional Delivery
Work closely with the Senior Director, Business Development and Regional Directors to develop and deliver (Un)Corporate trips and custom partner-led experiences.
Serve as the central project manager across Business Development, Regional Directors, Marketing, Sales, Operations, Digital, and other relevant teams.
Coordinate trip details, pricing inputs, traveller experience considerations, operational requirements, timelines, ownership, dependencies, and key deliverables.
Partner with Marketing and Digital to deliver website updates, landing pages, custom registration flows, launch communications, marketing materials, branding, and promotional assets.
Coordinate custom trip requirements, including branded collateral, merchandise, rooming lists, table arrangements, van assignments, traveller communications, and partner updates.
Proactively identify gaps, risks, or bottlenecks and coordinate solutions to keep projects on schedule.
Develop and improve processes that make partner and (Un)Corporate opportunities easier to manage, deliver, and scale.
Events & Brand Partnerships Support
Support Events and Brand Partnerships during both the planning process and in-field execution.
Work closely with the Head of Events & Charities on event sourcing, planning, logistics, partner coordination, and internal preparation.
Assist with on-site event execution, including set-up, tear-down, flow, partner support, supplier coordination, and troubleshooting.
Support follow-up after events, including partner recaps, lead tracking, internal learnings, and next-step opportunities.
Support on budget administration, invoice tracking, expense reconciliation and other event-related administrative needs.
Renewals, Upsell & Growth Opportunities
Identify opportunities to expand existing relationships, sell in future trips, or upsell additional experiences.
Support commercial follow-up around pre-nights, post-trips, extensions, additional departures, private groups, and future partner programming.
Track partner feedback, traveller interest, conversion insights, and future opportunity signals.
Help turn successful trips, events, and partnerships into longer-term relationships and repeat business
Reporting & Internal Visibility
Maintain CRM and pipeline updates related to partner accounts, business development opportunities, events, and (Un)Corporate activity.
Provide regular updates on account status, upcoming deadlines, risks, and growth opportunities.
Support post-trip and post-event reporting, partner recaps, and internal learnings.
Required Skills & Abilities
Strong client-facing presence with excellent written and verbal communication skills.
Highly organized, detail-oriented, and comfortable managing multiple moving pieces at once.
Commercially minded, with the ability to recognize sales opportunities within existing relationships.
Strong project management instincts and the ability to keep cross-functional teams aligned.
Comfortable supporting pitch development, partner meetings, and senior-level relationship management.
Proactive and accountable, with strong follow-through and ability to move things forward.
Collaborative and confident working across Marketing, Sales, Operations, Digital, and Regional Director teams.
Able to balance hospitality, polish, and urgency in a fast-moving environment.
Strong judgment and discretion when handling partner, client, and commercial information.
Deep appreciation for B&R’s brand, traveller experience, and high-touch service culture.
Required Experience & Qualifications
3-5+ years of experience in account management, business development, partnerships, client services, events, travel, hospitality, or experiential marketing.
Experience managing client or partner relationships in a high-touch, service-oriented or agency environment.
Experience supporting proposals, pitch materials, client presentations, or sales processes.
Strong project management experience, including ownership of timelines, trackers, deliverables, and cross-functional coordination.
Experience working with marketing assets, landing pages, registration processes, event launches, or branded client experiences considered an asset.
Experience in travel, hospitality, luxury, corporate retreats, events, or brand partnerships considered a strong asset.
Highly proficient in Microsoft 365, including SharePoint, PowerPoint, Excel, Word, and Outlook, with the ability to create polished presentations, manage shared files and project documentation, and maintain accurate trackers and reporting.
Comfort with CRM systems, project trackers, Asana, Google Workspace / Microsoft Office, and presentation tools.
Bachelor’s degree in Business, Marketing, Communications, Hospitality, or a related field, or equivalent practical experience.
We use automated tools, including artificial intelligence, to assist with the initial screening of applications. All hiring decisions are ultimately made by a human reviewer.
Butterfield & Robinson is an equal opportunity employer committed to creating a diverse and inclusive environment. We consider qualified applicants regardless of race, colour, religion, gender, national origin, sexual orientation, age, citizenship, disability, or gender identity. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To apply, please send a cover letter and resume to our careers’ portal here.
